Utility Bill Pay Analyst

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Requirements:

• Strong analytical skills.
• Excellent communication abilities.
• Experience in utility management or related fields.

Responsibilities:

• Serve as the primary point of contact between the 3rd party bill processor and the client.
• Monitor and manage the end-to-end utility bill pay process.
• Ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Review and validate utility bill data received from the 3rd party processor.
• Ensure accuracy and completeness of billing information.
• Identify and investigate discrepancies or anomalies in billing data.
• Ensure bill processor stores all invoices, making it accessible for review by JLL.
• Coordinate with the 3rd party processor to resolve billing errors or discrepancies.
• Communicate with client representatives and internal finance director to address billing queries or concerns.
• Manage escalations and ensure timely resolution of complex issues.
• Generate regular reports on utility consumption, costs, and payment status.
• Analyze billing trends and provide insights to the client.
• Forecast utility cost yearly, utilizing historical bill data.
• Prepare ad-hoc reports as requested by the client or management.
• Identify opportunities to streamline the bill pay process.
• Collaborate with the 3rd party processor to implement process enhancements where gaps are identified.
• Suggest and implement improvements to increase efficiency and accuracy.
• Maintain strong relationships and regular communication with client contacts.
• Conduct regular meetings to review billing processes and address concerns.
• Provide excellent customer service and prompt responses to client inquiries.
• Ensure compliance with relevant regulations and internal policies.
• Participate in audits of the bill pay process and provide insight when needed.
• Maintain accurate documentation of all processes and transactions.
• Liaise with the 3rd party bill processor to ensure quality service delivery.
• Monitor vendor performance against contractual obligations.
• Participate in vendor review meetings and contract negotiations as needed.
• Serve as a subject matter expert for utility bill management systems.
• Coordinate with IT teams for system updates or integrations.
• Train client personnel on relevant systems and processes as needed.