- Take calls, provide initial advice, and give regular updates on ongoing cases to B2B partners.
- Manage incoming tickets, follow up on escalations, and work proactively on resolution and prevention.
- Handle booking modifications and relocations with attention to detail and urgency.
- Coordinate with other departments to support smooth workflows and service delivery.
- Balance partner and account manager expectations to deliver satisfying outcomes.
- Document work and partner interactions in the CRM system.
CRMCustomer support