RateHawk

RateHawk, founded in 2016 and part of the Emerging Travel Group since 2020, is a rapidly growing B2B platform for travel professionals. With over 1.8 million accommodation options, they provide FIT and group reservations, car rentals, transfers, and various travel-related services to travel agents, tour operators, and corporate clients alike.

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Jobs at this company:

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🔥 Sales Manager Thailand

Posted 11 days ago

📍 Thailand

🔍 Travel

🔧 Requirements

2-5 years experience in the travel industry and excellent knowledge of the country`s travel market
Specialized in sales management or business development of B2B travel companies
Fluent in English and Thai, other languages as a plus
Competence in API technology deals
Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer
Used to data-driven decision-making, metrics-driven and good with numbers
Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence
Readiness for business trips. 40 – 50% of working time might be required for market visits.

💡 Responsibilities

Actively promote our international project in assigned territory
Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory
Sign-up new partners and provide them with extended training of our system
Initiate an API deals with the potential and existing partners
Build and maintain a strong, long-lasting relationship with new partners
Prepare, execute, and manage the commercial deals with the partners including the execution of required document flow and technical setup
Account clients until the first purchase is made
Control of compliance with commercial conditions by partners including the payment flow
Provide market & competitive environment analysis
Provide comprehensive reporting

SQLBusiness DevelopmentData AnalysisSalesforceAPI testingREST APIMicrosoft OfficeAccount ManagementNegotiation skillsReportingJSONClient relationship managementSales experienceMarket ResearchLead GenerationCRMData modelingEnglish communication

Posted 11 days ago

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🔥 Cluster Service Leader APAC

Posted 13 days ago

📍 India, Indonesia, Thailand

🔍 Travel

🔧 Requirements

Proven experience in the travel industry or a concierge agency, TMC, DMC, or tour operator environment.
Strong leadership skills with a track record of managing support teams and driving operational improvements.
Excellent communication and interpersonal skills, with an ability to foster teamwork and drive collaboration.
A results-focused, problem-solving mindset combined with the ability to remain calm under pressure.
A passion for exceptional customer service and a drive to continuously improve service processes.
Proactivity, the ability to work independently and make decisions autonomously, and a strong willingness to take responsibility.

💡 Responsibilities

Maintain operational efficiency across the entire support cluster, ensuring all processes, systems, and tools are functioning optimally.
Develop, implement, and share best practices to enhance overall performance and service quality within the cluster.
Adapt the team to regional customer service standards and drive initiatives to build and maintain partner loyalty.
Lead and manage service improvement initiatives to enhance support processes and outcomes.
Facilitate collaboration and alignment between back-office team leaders and Local Support Leaders to achieve unified objectives.
Ensure that all teams within the cluster are working towards common goals with a cohesive vision.
Work closely with the commercial team to align service expectations with business goals and client needs.
Manage the hiring process and capacity planning for local support teams to ensure adequate staffing levels and team effectiveness.
Handle team budgeting and prepare budget reports.
Develop team performance metrics and ensure that the cluster complies with key performance indicators.

LeadershipProject ManagementData AnalysisPeople ManagementHR ManagementCross-functional Team LeadershipOperations ManagementFinancial ManagementStrategic ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceAgile methodologiesMentoringCoachingTeamworkNegotiation skillsReportingActive listeningRecruitmentClient relationship managementRelationship managementTeam managementProcess improvementData modelingCustomer supportBudget management

Posted 13 days ago

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🔥 Cluster Service Leader North & South America

Posted 13 days ago

📍 Mexico, Argentina, Brazil

🔍 Travel

🔧 Requirements

Proven experience in the travel industry or a concierge agency, TMC, DMC, or tour operator environment.
Strong leadership skills with a track record of managing support teams and driving operational improvements.
Excellent communication and interpersonal skills, with an ability to foster teamwork and drive collaboration.
A results-focused, problem-solving mindset combined with the ability to remain calm under pressure.
A passion for exceptional customer service and a drive to continuously improve service processes.
Proactivity, the ability to work independently and make decisions autonomously, and a strong willingness to take responsibility.

💡 Responsibilities

Maintain operational efficiency across the entire support cluster, ensuring all processes, systems, and tools are functioning optimally.
Develop, implement, and share best practices to enhance overall performance and service quality within the cluster.
Adapt the team to regional customer service standards and drive initiatives to build and maintain partner loyalty.
Lead and manage service improvement initiatives to enhance support processes and outcomes.
Facilitate collaboration and alignment between back-office team leaders and Local Support Leaders to achieve unified objectives.
Ensure that all teams within the cluster are working towards common goals with a cohesive vision.
Work closely with the commercial team to align service expectations with business goals and client needs.
Manage the hiring process and capacity planning for local support teams to ensure adequate staffing levels and team effectiveness.
Handle team budgeting and prepare budget reports.
Develop team performance metrics and ensure that the cluster complies with key performance indicators.

LeadershipProject ManagementPeople ManagementHR ManagementCross-functional Team LeadershipOperations ManagementStrategyCommunication SkillsCustomer serviceAgile methodologiesMentoringComplianceCoachingAccount ManagementNegotiation skillsReportingTrainingBudgetingRelationship managementSales experienceRisk ManagementTeam managementStrategic thinkingProcess improvementCRMFinancial analysisBudget management

Posted 13 days ago

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🔥 Junior API Optimization Manager (Hotel Chains)

Posted 16 days ago

📍 Spain, Romania, Bulgaria

🧭 Full-Time

🔍 Travel-tech

🔧 Requirements

Minimum of 1 year of successful experience in API integrations and troubleshooting within a wholesaler/OTA environment.
Demonstrated experience in market analysis and strategy development, used to data-driven decision-making, metrics-driven and good with numbers.
Basic understanding of switch platforms such as SynXis, Derbysoft, and other connectivity solutions.
Detail-oriented mindset, ensuring accuracy in feed management and optimisation.
Good communication skills to collaborate effectively with internal stakeholders and external partners.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Fluent in English.

💡 Responsibilities

Assist with API integrations and troubleshooting, ensuring smooth technical connections between ETG and switch platforms such as SynXis and Derbysoft.
Optimise switch platforms by identifying areas for improvement in integration and performance.
Collaborate with internal stakeholders, including the Chains team and Connectivity teams, to improve traffic and enhance the effectiveness of direct supply connections.
Understand and manage feed configurations, ensuring that all connections are correctly set up and functioning as intended.
Monitor performance metrics related to connectivity, providing regular reports and insights to senior leadership.
Support the Chains team in optimising L2B (Look-to-Book) ratios, identifying areas where connections can be improved for better conversion.
Ensure correct distribution based on contractual obligations, monitoring feeds to apply necessary bans and adjustments when required.
Troubleshoot connectivity issues and provide technical support to internal teams and partners to resolve API-related challenges.
Maintain documentation related to feed management, troubleshooting steps, and best practices to support efficient processes.

Data AnalysisAPI testingREST APIDocumentationTroubleshooting

Posted 16 days ago

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🔥 Area Manager Northern South America

Posted 21 days ago

📍 Colombia, Peru, Ecuador

🧭 Full-Time

🔍 Travel

🔧 Requirements

Minimum of 5 years of successful experience in leadership of sales and account managers, with in-depth knowledge of the region's travel market, successful sales background, and business development expertise with networking in the B2B travel industry
In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs), as well as an understanding of tourism and the main online booking systems
Fluent in Spanish and English, other languages are a plus
Usage of data to back decisions, innovative and adept at cutting-edge technology, as well as you have experience using KPIs to track success

💡 Responsibilities

Expand and consolidate presence in the assigned territory
Lead the team to achieve the division's planned revenue results
Monitor and analyze the team's KPI results
Acquisition of Key partners, Agency chain, Vertical groups and API partners
Support the team in managing key accounts
Organize the search and recruitment of new business partners, as well as strengthen the relationship with current partners and conduct negotiations with them
Develop people, from hiring to training, to help the team get to the next level
Participate in the development and implementation of the division's marketing plan
Market research, reporting, analysis and forecasting, using tableau and internal analytic tools

LeadershipBusiness DevelopmentData AnalysisTableauReportingMarket Research

Posted 21 days ago

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🔥 API Optimization Manager Middle East

Posted 28 days ago

📍 Türkiye

🔍 Travel-tech

🔧 Requirements

Minimum of 1 year of successful experience in overseeing the end-to-end process of API optimization
Fluent in English
Used to data-driven decision-making, metrics-driven and good with numbers

💡 Responsibilities

Continuously monitor commercial and technical metrics for our partners to ensure constant improvements
Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates
Conduct detailed analysis of metrics to identify areas requiring improvement
Formulate conclusive insights and actionable recommendations to enhance performance and efficiency
Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution
Maintain clear and effective communication channels to facilitate prompt issue resolution
Foster the development of new features in the market
Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions
Work closely with the commercial teams to ensure client KPIs are met
Provide strategic recommendations to improve the performance of top clients
Identify technical gaps in a client's integration
Collaborate with clients to resolve integration issues and enhance their API usage experience

SQLData AnalysisAPI testingREST APIAnalytical SkillsJSONData visualizationData analytics

Posted 28 days ago

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🔥 Account Manager Qatar

Posted 29 days ago

📍 Qatar

🔍 Travel

🔧 Requirements

Minimum of 2 year of successful experience in account management or business development of B2B companies within the travel industry
In-depth understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs)
Fluent in Arabic and English
Used to data-driven decision-making, metrics-driven and good with numbers
Competence in API technology deals is a plus

💡 Responsibilities

Expand and consolidate presence in the assigned territory;
Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance;
Collaborate with the sales team to identify and grow opportunities within the territory;
Follow-up with existing and new partners in order to provide system training;
Position the brand within the travel trade through ongoing product presentations and networking events;
Address incident issues, ensuring partners support;
Payments control: oversee and ensure accuracy in transaction processing;
Spend approximately 40% of your working time on business trips, including meetings with clients, industry events, and other business-related events;
Provide market & competitive environment analysis;
Provide regular comprehensive reporting through CRM and internal systems;
Maximize and develop API deals with the potential and existing partners.

SQLBusiness DevelopmentData AnalysisAPI testingCommunication SkillsAnalytical SkillsRESTful APIsExcellent communication skillsAccount ManagementNegotiation skillsReportingClient relationship managementSales experienceMarket ResearchCRM

Posted 29 days ago

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🔥 Key Account Manager Airlines

Posted about 1 month ago

📍 Portugal, Spain, Belarus

🔍 Travel-tech

🔧 Requirements

Minimum 1 year as an Account Manager in the Travel industry related to air business.
Strong connections with airline companies, consolidators, and travel aggregators.
Fluent in English and Russian; additional languages a plus.
Strong expertise in GDS, OBT, and OTA.
Understanding of GDS/NDC architecture.
Understanding of pricing and final price formation.

💡 Responsibilities

Manage and oversee GDS/NDC sales channels in a B2B environment.
Analyze content distribution and performance across different sales channels.
Monitor and optimize search and cache settings for better efficiency.
Collect and verify data on special fares, interline agreements, and codeshares, ensuring accurate uploads in B2B channels.
Collaborate with cross-functional teams to address operational issues and improve system performance.
Develop and expand air supply operations globally for growth and efficiency.
Build and maintain partnerships with airlines and travel aggregators.
Collaborate with the product team to enhance travel solutions.
Drive operational excellence in air supply and support KPI improvements.
Represent the company at industry events and meetings.

Data Analysis

Posted about 1 month ago

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🔥 Head Of Global Hotel Chains

Posted about 2 months ago

📍 United States, Spain, United Kingdom, Dubai, United Arab Emirates, Lisbon, Portugal

🔧 Requirements

Proven experience in managing and driving strategy for global chains.
Strong network and established contacts in key chains worldwide.
Demonstrated success in improving sales performance through strategic chain partnerships.
Expertise in XML and understanding of connection platforms.
Ability to deliver under pressure with a results-driven mindset.
Skilled in preparing and presenting data-driven insights to executive leadership.
Willingness to travel as needed.
Proficiency in English (C1-C2 level).
Fluency in additional languages relevant to global operations (e.g., Spanish, Mandarin, or French).
Passionate, proactive, and a natural networker.

💡 Responsibilities

Develop, drive, and execute the strategy for the Global Chains department.
Recruit, mentor, and manage a high-performing team to support department objectives.
Establish and nurture relationships with key chains globally; serve as a primary contact for high-level negotiations.
Understand connection types and platforms relevant to chains; leverage XML knowledge.
Manage chain accounts with strategies for improved performance.
Deliver comprehensive reports and insights for executive visibility.
Stay updated on third-party activities impacting chains and address proactively.
Travel globally for high-level meetings and networking opportunities.

Data AnalysisAccount ManagementReportingRelationship management

Posted about 2 months ago

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🔥 Area Manager API Key Accounts Iberia

Posted about 2 months ago

📍 Spain

🔍 Travel technology

🔧 Requirements

Minimum of 3 years of successful experience in leadership of sales and account managers.
In-depth knowledge of the Spanish travel market, particularly in API integrations.
Proven experience negotiating and closing technology-driven sales deals.
Mandatory competence in API technology deals.
Demonstrated leadership skills and ability to motivate and develop a team.
Fluent in Spanish and English; additional languages are a plus.
Proactive, innovative, and results-focused with an entrepreneurial mindset.
Experience using KPIs to track success and adept in data analysis.

💡 Responsibilities

Expand and consolidate presence in the Iberia region.
Lead the team to achieve the division's planned revenue results.
Monitor and analyze the team's KPI results.
Acquire key partners such as tour operators, TMCs, and wholesalers, primarily through the API channel.
Support the team in managing key accounts.
Organize recruitment and strengthen relationships with current partners while conducting negotiations.
Develop team members from hiring to training to elevate their performance.
Participate in the marketing plan's development and implementation.
Conduct market research, reporting, analysis, and forecasting using analytic tools.

Business DevelopmentData AnalysisTableauAPI testingREST APINegotiation

Posted about 2 months ago

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