- Provide prompt, easy-to-understand support to independent agents via inbound and outbound calls, chat, and email.
- Resolve standard servicing, billing, and technical questions using established workflows and tools.
- Accurately interpret policy language and escalate risk or underwriting concerns as needed.
- Master the use of support systems to complete agent requests efficiently.
- Proactively surface feedback and insights to improve the agent experience and internal workflows.
- Work collaboratively in a fast-paced, team-based environment while maintaining schedule and documentation standards.
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