careers

At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That’s why, for over 90 years, we’ve made it our mission to protect those dreams. It’s all part of who we are and who we’ll always be – innovative, caring, agile, trustworthy, transparent and passionate. We’re a strong, forward-looking company and a proven leader in our industry. And if you’re looking to make a difference, we’re looking for you. Join Our Enterprise Talent Community !

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📍 United States of America

💸 56000.0 - 92000.0 USD per year

  • Familiarity with Xactimate or 2+ years of prior property field claims experience (alternatively, you may have construction, restoration, or mitigation experience).
  • Demonstrated experience providing customer-focused solutions or service.
  • Demonstrated experience handling 1st party moderately complex claims, or other equivalent experience.
  • Understanding of policies and endorsements related to property coverages and experience with each phase of the claim handling process.
  • Valid driver's license required plus an acceptable driving record.
  • Obtain state specific property casualty claims licensing.
  • Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel.
  • Identify complex issues. Handle claims on a good faith basis.
  • Handle 1st party claims under multiple policy types and numerous endorsements.
  • Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
  • Respond to customer inquiries, makes appropriate decisions and closes files.
  • Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
  • Provide all parties with claim process and status; answers questions or redirect to other areas.

SQLCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementNegotiation skillsActive listening

Posted 8 days ago
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📍 United States of America

💸 111000.0 - 190000.0 USD per year

  • Demonstrated experience providing customer-driven solutions, support or service
  • Demonstrated experience preparing civil pleadings, motions and discovery and deposing witnesses.
  • Demonstrated litigation experience.
  • Solid knowledge and understanding of rules of Professional Responsibility for the jurisdiction in which they practice.
  • Solid knowledge and understanding of tort, contract, and insurance law.
  • Admitted to the state bar in Oregon with a preference to admission in both Oregon and Washington.
  • Juris Doctor
  • Licensed in Oregon or Washington.
  • Handle litigation involving either the corporation and/or its insured within established corporate guidelines and the applicable code of professional responsibility.
  • Analyze file as litigation progresses. Evaluates cases and seeks settlement as necessary.
  • Conduct discovery (e.g. written interrogatories, requests for production of documents, and depositions).
  • Conduct motion practice.
  • Draft all necessary pleadings, papers and briefs to advance litigation. Conducts necessary research in support of drafting activities.
  • Advocate client position in all state court and alternative dispute resolution.
  • Stay current on state statutes and court decisions and analyzes how statutes and court decisions affect the interpretation and enforceability of the various policy provisions.
  • May have or develop areas of specialty practice (e.g. special property, workers` compensation, commercial coverage).

Software DevelopmentSQLData AnalysisAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeRESTful APIsNegotiationTime ManagementWritten communicationComplianceAccount ManagementResearchFinancial analysis

Posted 10 days ago
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📍 MN Ramsey, MN Blaine, MN Coon Rapids, MN Anoka

🧭 Full-Time

💸 56000.0 - 92000.0 USD per year

🔍 Insurance

  • Familiarity with Xactimate or 2+ years of prior property field claims experience.
  • Experience in customer-focused solutions or service.
  • Experience handling moderately complex 1st party claims.
  • Understanding of policies and endorsements related to property coverages.
  • Investigates origin and cause of claims by contacting relevant parties.
  • Identify complex issues and handle claims in good faith.
  • Handle 1st party claims under multiple policy types.
  • Conduct on-site inspections and evaluate damages.
  • Negotiate claims with insureds, claimants, and public adjusters.
  • Respond to customer inquiries and manage claim status.
Posted 17 days ago
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📍 United States of America

🧭 Full-Time

💸 56000.0 - 92000.0 USD per year

🔍 Insurance

  • Familiarity with Xactimate or 2+ years of prior property field claims experience.
  • Demonstrated customer-focused service experience.
  • Experience with handling moderately complex claims or equivalent experience.
  • Understanding of policies and endorsements related to property coverage.
  • Valid driver's license and acceptable driving record required.
  • Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, etc.
  • Handles moderately complex homeowner property field claims, typically within 75 miles of Fargo, ND.
  • Conducts on-site inspections, evaluates damages, and negotiates claims with various parties.
  • Interprets policies and applies them to assigned losses.
  • Provides claim process status and answers inquiries.
Posted about 1 month ago
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📍 San Francisco, CA, United States

🧭 Full-Time

💸 70000.0 - 115000.0 USD per year

🔍 Insurance

  • Familiarity with Xactimate or 2+ years of prior property field claims experience.
  • Experience providing customer-focused solutions or service.
  • Experience handling 1st party moderately complex claims or equivalent experience.
  • Understanding of policies and endorsements related to property coverages.
  • Investigates origin and cause of claims by contacting parties including insureds, claimants, and agents.
  • Handles 1st party claims under multiple policy types.
  • Conducts on-site inspections to evaluate damages and negotiates claims.
  • Responds to customer inquiries and interprets policies and coverages.

Customer service

Posted about 1 month ago
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