careers

At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That’s why, for over 90 years, we’ve made it our mission to protect those dreams. It’s all part of who we are and who we’ll always be – innovative, caring, agile, trustworthy, transparent and passionate. We’re a strong, forward-looking company and a proven leader in our industry. And if you’re looking to make a difference, we’re looking for you. Join Our Enterprise Talent Community !

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👥 101-250💰 $20,000,000 Series A over 1 year agoConsulting Financial Services Insurance

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Jobs at this company:

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🔥 Property Field Claims Adjuster (Southwest Cleveland/Lorain, OH)

Posted 2 days ago

📍 United States of America

💸 56000.0 - 92000.0 USD per year

🔧 Requirements

Demonstrated experience providing customer-driven solutions or support.
Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
Demonstrated experience handling moderately complex claims, or other equivalent experience.
Solid knowledge of policies and endorsements related to casualty coverages, or other equivalent knowledge.
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Valid driver's license required plus an acceptable driving record.
Obtain state specific property casualty claims licensing.

💡 Responsibilities

Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
Identify complex issues and seek assistance. Handle claims on a good faith basis.
Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Respond to customer inquiries, make appropriate decisions and close file as needed.
Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and apply to all parties for assigned losses.
Provides all parties with claim process and status; answer questions or redirect to other areas.
May complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceNegotiation skillsRisk ManagementCustomer support

Posted 2 days ago

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🔥 Property Field Claims Adjuster (East Brunswick, NJ)

Posted 4 days ago

📍 United States

💸 56000.0 - 92000.0 USD per year

🔧 Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling 1st party claims across our operating territories, or other equivalent experience.
Demonstrated experience handling moderately complex claims, or other equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Familiarity with Xactimate or 2+ years of prior property field claims experience (alternatively, you may have construction, restoration, or mitigation experience).

💡 Responsibilities

Investigates origin and cause of claims by contacting the appropriate parties including insureds, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel.
Identifies complex issues and seeks assistance as needed.
Handles claims on a good faith basis.
Handles 1st party claims under multiple policy types and numerous endorsements.
Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Responds to customer inquiries, makes appropriate decisions and closes file as needed.
Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationInterpersonal skillsMS OfficeNegotiation skillsVerbal communicationReportingActive listeningStrong communication skillsComputer skillsCustomer support

Posted 4 days ago

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🔥 Direct Sales Representative

Posted 7 days ago

📍 United States of America

💸 25.0 - 31.25 USD per hour

🔍 Insurance

🔧 Requirements

Must have Property & Casualty Insurance Producers licenses.
Attention to detail to provide accurate quotes to clients.
Ability to multi-task on multiple computer systems/screens during a quote.
Ability to clearly explain insurance concepts and coverages to clients.
Must complete required continuing education credits to maintain state property and casualty producer licenses.
Must maintain property and casualty producer licenses for all operating states and/or service states.

💡 Responsibilities

Sells property and casualty insurance products to new or existing clients.
Estimate and quote policy premiums complying with underwriting guidelines.
Makes appropriate recommendations on policy coverages and options, closes sales, and process applications.
Gather all necessary information to assess if prospective customers meet underwriting guidelines. Contact appropriate division for underwriting guidance when needed.
Meet sales and sales quality goals.
Gain and demonstrate knowledge of American Family`s competitive advantage by comparing competitor products and services.
Develop knowledge and skills to qualify and follows up with sales leads.
Identify clients` needs and cultivate effective sales relationships.
Learn to convert incoming leads into qualified customer engagements

Customer serviceAttention to detailSales experience

Posted 7 days ago

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🔥 Bilingual Direct Sales Representative

Posted 7 days ago

📍 United States

💸 25.0 - 31.25 USD per hour

🔍 Insurance

🔧 Requirements

Attention to detail to provide accurate quotes to clients.
Ability to multi-task on multiple computer systems/screens during a quote.
Ability to clearly explain insurance concepts and coverages to clients.
Must have Property & Casualty Insurance Producers licenses.

💡 Responsibilities

Sells property and casualty insurance products to new or existing clients. Estimate and quote policy premiums complying with underwriting guidelines.
Makes appropriate recommendations on policy coverages and options, closes sales, and process applications.
Gather all necessary information to assess if prospective customers meet underwriting guidelines. Contact appropriate division for underwriting guidance when needed.
Meet sales and sales quality goals.
Gain and demonstrate knowledge of American Family`s competitive advantage by comparing competitor products and services.
Develop knowledge and skills to qualify and follows up with sales leads.
Identify clients` needs and cultivate effective sales relationships.
Learn to convert incoming leads into qualified customer engagements

Customer serviceAttention to detailSales experienceComputer skills

Posted 7 days ago

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🔥 SIU Auto Triage Rep

Posted 7 days ago

📍 United States of America

💸 25.0 - 33.65 USD per hour

🔧 Requirements

Demonstrated experience providing customer-driven solutions, support or service.
Basic knowledge of claim handling guidelines, practices and processes.
Demonstrated organizational skills to manage assignments and workload effectively and efficiently.
Basic knowledge utilizing the internet, claim and policy systems, and informational research systems and databases.
Demonstrated written and verbal communication skills.
Demonstrated analytical skills to include information gathering, critical thinking and decision making.

💡 Responsibilities

Evaluate information from referring source and determine if intervention is warranted.
Obtain additional information from various data sources in support of the referral decision when necessary.
Assigns referral to the appropriate resource in accordance with established triage guidelines and directives.
Record required data into the appropriate systems and databases and evaluate to ensure accuracy and compliance with established guidelines and directives.
Respond to oral and written inquiries in a timely manner.
Communicate with internal and external parties regarding referrals when appropriate.
Keep SIU management informed of issues.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsWritten communicationComplianceInterpersonal skillsMS OfficeTeamworkFluency in EnglishReportingActive listeningStrong communication skillsData entryTechnical supportCustomer support

Posted 7 days ago

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🔥 Property Field Claims Adjuster (Hartford, CT)

Posted 14 days ago

📍 United States of America

💸 56000.0 - 92000.0 USD per year

🔧 Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience handling 1st party claims across our operating territories, or other equivalent experience.
Demonstrated experience handling moderately complex claims, or other equivalent experience.
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Familiarity with Xactimate or 2+ years of prior property field claims experience (alternatively, you may have construction, restoration, or mitigation experience).

💡 Responsibilities

Investigates origin and cause of claims by contacting the appropriate parties including insureds, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
Identifies complex issues and seeks assistance as needed.
Handles 1st party claims under multiple policy types and numerous endorsements.
Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Responds to customer inquiries, makes appropriate decisions and closes file as needed.
Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailWritten communicationNegotiation skillsActive listeningData entryComputer skills

Posted 14 days ago

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🔥 Litigation Attorney (Primarily Home in Seattle)

Posted 14 days ago

📍 United States of America

💸 109000.0 - 185000.0 USD per year

🔍 Legal

🔧 Requirements

Demonstrated experience providing customer-driven solutions, support or service
Demonstrated experience preparing civil pleadings, motions and discovery and deposing witnesses.
Demonstrated litigation experience.
Solid knowledge and understanding of rules of Professional Responsibility for the jurisdiction in which they practice.
Solid knowledge and understanding of tort, contract, and insurance law.
Admitted to the state bar in the state where they are located or (1) admission to the bar within one year of hire for individuals who must pass a bar exam or portions of a bar exam to be admitted or (2) bar admission as soon as practicable but no later than 60 days of hire for individuals with diploma privilege or who are eligible for in-house counsel registration.
Juris Doctor

💡 Responsibilities

Handles litigation involving either the corporation and/or its insured within established corporate guidelines and the applicable code of professional responsibility.
Handles files and issues of a more complex nature with higher levels of dollar exposure and requiring less oversight. Communicates with client regarding file status and progress.
Analyzes file as litigation progresses as well as risk to the company. Evaluates cases and seeks settlement as necessary.
Drafts all necessary pleadings, papers and briefs to advance litigation activities at the trial or appellate level. Conducts necessary research in support of drafting activities.
Advocates client position in all forums (state and federal court, alternative dispute resolution, administrative tribunals and regulatory hearings) and circumstances, both formal and informal.
Negotiates effectively in the resolution all issues.
Stays current on state statutes and court decisions and analyzes how statutes and court decisions affect the interpretation and enforceability of the various policy provisions.
May develop areas of specialty practice (e.g. special property, workers` compensation, environmental law, commercial coverage).

NegotiationResearch

Posted 14 days ago

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🔥 P&C Licensed Wholesale Customer & Operations Representative (Primarily Home)

Posted 16 days ago

📍 United States of America

🔍 Insurance

🔧 Requirements

Demonstrated experience providing customer-driven solutions, support or service.
Demonstrated experience and proficiency using PC software applications (e.g. Microsoft Office, Internet Explorer, Outlook, Excel, etc.)
Solid knowledge and understanding of insurance or brokerage customer service or policy processing processes, terms and procedures.
Demonstrated experience in customer service for insurance or brokerage products.
Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
Solid knowledge and application of underwriting processing, servicing or billing guidelines.
Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
Demonstrated written and verbal communication skills.
Resident state producer license property and casualty producer license for commercial lines required.
Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire.

💡 Responsibilities

Serves as first point of contact (calls, emails, chats) and resolution for quoting and online binding support, market inquiries, service issues, requests, policies, procedures, and billing/account information.
Assists agents and staff with carrier information and general processes and procedures.
Prepares and releases coverage and premium financing quotes.
Processes policy information including issuance of certificates. Ensures accuracy and completeness according to carrier specifications.
Orders inspections as requested.
Escalates more complex issues to appropriate subject matter area expert.
May be asked to develop role specific standard work processes for team, mentor team members and provides project support.
May be required to complete other assignments or participate in projects based upon skills, achievements, or experience.

Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationVerbal communicationActive listeningCustomer support

Posted 16 days ago

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🔥 Property Field Claims Adjuster (West Indianapolis--Plainfield, Avon, IN)

Posted 17 days ago

📍 United States

💸 56000.0 - 92000.0 USD per year

🔧 Requirements

Familiarity with Xactimate or 2+ years of prior property field claims experience (alternatively, you may have construction, restoration, or mitigation experience).
Demonstrated experience providing customer-focused solutions or service.
Demonstrated experience handling 1st party moderately complex claims, or other equivalent experience.
Understanding of policies and endorsements related to property coverages and experience with each phase of the claim handling process.

💡 Responsibilities

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel.
Identify complex issues. Handle claims on a good faith basis.
Handle 1st party claims under multiple policy types and numerous endorsements.
Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
Respond to customer inquiries, makes appropriate decisions and closes files.
Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
Provide all parties with claim process and status; answers questions or redirect to other areas.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceNegotiationData entry

Posted 17 days ago

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🔥 Property Field Claims Adjuster (East Indianapolis--Greenfield, IN)

Posted 17 days ago

📍 United States

🧭 Full-Time

💸 56000.0 - 92000.0 USD per year

🔍 Insurance

🔧 Requirements

Familiarity with Xactimate or 2+ years of prior property field claims experience (alternatively, you may have construction, restoration, or mitigation experience).
Demonstrated experience providing customer-focused solutions or service.
Demonstrated experience handling 1st party moderately complex claims, or other equivalent experience.
Understanding of policies and endorsements related to property coverages and experience with each phase of the claim handling process.

💡 Responsibilities

Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, and public personnel.
Identify complex issues. Handle claims on a good faith basis.
Handle 1st party claims under multiple policy types and numerous endorsements.
Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, and public adjusters.
Respond to customer inquiries, makes appropriate decisions and closes files.
Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
Provide all parties with claim process and status; answers questions or redirect to other areas.

Communication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer service

Posted 17 days ago

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