Reserv

👥 101-250💰 $20,000,000 Series A over 1 year agoConsulting Financial Services Insurance💼 Private Company

Reserv is a rapidly growing insurtech company revolutionizing the P&C claims process through cutting-edge AI and automation. We develop and deploy solution-first products and services that empower the entire claims ecosystem, tackling long-standing resource challenges and delivering superior outcomes for our clients. We're a venture-backed company with significant funding, focused on automating highly manual tasks to simplify and expedite claim resolution. Our current team combines experienced insurance professionals with top-tier software engineers. Our tech stack includes Python, AWS (Bedrock, SageMaker), Docker, Postgres, and Ruby on Rails, reflecting our commitment to modern technologies and a robust engineering culture. We prioritize continuous deployment and foster a collaborative, remote-first work environment, encouraging innovative solutions and valuing employee feedback. We believe in a culture of empathy, transparency, and empowerment, building a supportive and engaging experience for our employees. Reserv is actively hiring across various roles, offering competitive salaries and benefits such as generous health insurance, 401(k) matching, generous PTO, and remote work flexibility. We offer a chance to shape the future of insurance claims technology and be part of a high-growth company with exceptional leadership. We welcome applicants from all backgrounds and strive for diversity and inclusion.

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🔥 Motor Team Leader - UK

Posted 3 days ago

📍 United Kingdom

🧭 Full-Time

🔍 Insurance

🔧 Requirements

Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards or already in the role)
10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience
5+ years of management experience with a preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

💡 Responsibilities

Manage the day to day operations of a team of motor adjusters managing a mix of accounts
Looking after your own caseload and overseeing larger losses and contentious cases
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyse claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Responsible for accuracy and adequacy of all aspects of claim reserving
Working with the team managers to develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain and provide high level of training
Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive claims reports, metrics, and analysis to internal stakeholders; proactively advise your manager on claim trends and loss mitigation strategies

LeadershipSQLData AnalysisPeople ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelComplianceNegotiation skillsReportingRisk ManagementTeam management

Posted 3 days ago

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🔥 Risk & Compliance Analyst - Control Testing & Development

Posted 4 days ago

📍 United States

🧭 Full-Time

🔍 Insurance

🔧 Requirements

5 years proven experience in a risk or compliance role within the insurance industry
3 years experience within workers compensation claims
Strong knowledge of insurance claims regulations, compliance frameworks, and industry best practices
Demonstrated ability to collaborate on and implement compliance programs and initiatives across multiple areas of compliance
Excellent analytical and problem-solving skills with the ability to analyze regulatory changes and their impact on the business
Strong drafting and policy-writing skills, with the ability to create clear, concise, and comprehensive policies, procedures, and training materials
Experience working collaboratively with cross-functional teams and technology departments to develop and implement automated compliance solutions
Exceptional communication and interpersonal skills with the ability to effectively communicate complex compliance matters to employees at all levels of the organization
Detail-oriented with strong organizational skills and the ability to prioritize and manage multiple tasks and deadlines

💡 Responsibilities

Take ownership of key risk and compliance functions, ensuring strong control structures and regulatory alignment
Facilitate risk assessments, document controls, and track remediation efforts to enhance compliance oversight.
Design, implement, and execute control testing programs to identify weaknesses and drive continuous improvements.
Draft, review, and update policies, procedures, and training materials to strengthen compliance frameworks and improve operational efficiency.
Assist with regulatory inquiries, licensing, audits (carrier or regulator-initiated), and compliance-related reporting.
Stay informed on industry-wide compliance initiatives, regulatory developments, and best practices, ensuring policies align with evolving requirements.
Collaborate with technology teams to develop automated solutions that enhance risk management and compliance monitoring.
Strengthen and refine claims-related controls to ensure adherence to industry standards and regulatory expectations.
Represent Compliance in enterprise-wide projects, fostering internal alignment and promoting operational excellence.
Oversee complaint-handling procedures to ensure compliance with internal and external regulatory requirements.

Data AnalysisCommunication SkillsAnalytical SkillsComplianceMicrosoft Office SuiteRisk Management

Posted 4 days ago

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🔥 Claims Team Lead, Commercial Property

Posted 5 days ago

🔍 Insurance

🔧 Requirements

5+ years of insurance claims experience in multiple lines of business, high exposure commercial property experience is a must
3+ years of leadership experience with a preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

💡 Responsibilities

Serve as backup/leader when the Manager is out of office
Responsible for initial onboarding tasks / access and new hire cultural immersion
SME for first-line questions, escalations, roundtable discussions
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Posted 5 days ago

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🔥 Property Claims Manager, UK

Posted 16 days ago

🔍 Insurtech

🔧 Requirements

Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards)
10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience
5+ years management experience with preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

💡 Responsibilities

Manage a team of property adjusters managing a mix of accounts
Looking after your own caseload and overseeing larger losses and contentious cases
Be consistently dependable in achieving or exceeding goals and overcoming obstacles
Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Responsible for accuracy and adequacy of all aspects of claim reserving
Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Execute on performance management; attract, hire, retain and provide high level of training
Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Posted 16 days ago

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🔥 Personal Injury Protection (PIP) Claims Team Lead

Posted 23 days ago

🧭 Full-Time

🔍 Insurance

🔧 Requirements

5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payments experience
3+ years of leadership experience with a preference for experience managing in a remote environment
Experience with commercial and personal lines of personal injury protection and medical payment claims is highly preferred
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

💡 Responsibilities

Overseeing work done within the personal injury protection auto claims adjusting staff.
Serve as backup/leader when the Manager is out of office
Responsible for having direct reports
Responsible for initial onboarding tasks/ access and new hire cultural immersion
SME for first-line questions, escalations, roundtable discussions
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops
Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Posted 23 days ago

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🔥 Personal Injury Protection (PIP) Adjuster

Posted 23 days ago

🔍 Insurance

🔧 Requirements

3 years of experience focused in Personal Injury Protection.
Experience handling the states of NY / NJ / and MI MI / FL and/or KY is preferred.
Have active adjuster license(s) and be willing to obtain all licenses within 45 days.
Knowledge of state regulations, policy provisions, and standard operating procedures.
Ability to analyze and evaluate complex data and make sound decisions.
Willingness to travel for client and claims needs.

💡 Responsibilities

Provide prompt, courteous, and high-quality customer service.
Investigate PIP / MP claims to determine coverage and evaluate medical billing.
Gather relevant documentation and interview involved parties.
Assess the validity of PIP claims.
Manage an inventory of claims.
Ensure compliance with state regulations.
Maintain communication with relevant parties.
Prepare thorough and accurate claim reports.
Provide input for continuous development of claims guidelines.
Oversee and direct outside investigative service providers.
Engage in learning opportunities.

Posted 23 days ago

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🔥 Account Manager, UK

Posted 23 days ago

🔍 Insurance

🔧 Requirements

Minimum 7 years of experience in the UK insurance industry with 5+ years in an Account Executive function or claims team
Degree and/or ACII qualification
A proven ability to manage relationships with high value customers and communicate with both technical and non-technical audiences alike
The ability to work in a small team with big growth ambitions
Exceptional communication and interpersonal skills
A passion for claims or insurance

💡 Responsibilities

Report directly to the Vice President of Reserv UK acting as the primary UK Account Executive
Support the onboarding of new customers working closely with Reserv’s claims operations and technology teams
Establish and prepare data-driven reporting for our clients, such as Monthly and Quarterly Customer stewardship meetings where appropriate
Serve as the main relationship liaison between Reserv and selected customers in the UK, quickly building trust and identifying opportunities for continual improvement
Ensure strong customer satisfaction by leveraging effective and proactive relationship management
Help in responding to and preparing for RFPs / RFIs from prospective clients
Serve as voice of the customer and provide valuable insights to our operations and technology teams to ensure continual improvement and optimization of outcomes
Influence the culture, values, and processes of a growing Account Executive team
Enjoy and have fun being creative and thinking outside of the box. You will need to draw on analogous situations you’ve worked on before, but we are not traversing well-traveled roads

Posted 23 days ago

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🔥 Claims Team Lead, Transportation (Bodily Injury)

Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 Insurance

🔧 Requirements

5+ years of insurance claims experience in multiple lines of business with bodily injury and property damage experience
3+ years of leadership experience with a preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

💡 Responsibilities

Overseeing work done within the Commercial Transportation Claims adjusting staff
Serve as backup/ leader when the Manager/Director is out of office
Responsible for initial onboarding tasks/ access and new hire cultural immersion
SME for first-line questions, escalations, roundtable discussions
Increased reserve and payment authority with the ability to assist with moderate reviews
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

LeadershipData AnalysisPeople ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeAgile methodologiesMentoringOrganizational skillsTime ManagementAdaptabilityAccount ManagementNegotiation skillsEmpathyReportingTrainingActive listeningClient relationship managementCross-functional collaborationRisk ManagementTeam managementProcess improvementTechnical supportCustomer SuccessSaaSBudget management

Posted about 1 month ago

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🔥 Claims Team Lead, Transportation (APD)

Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 Claims

🔧 Requirements

5+ years of insurance claims experience in multiple lines of business, preference for an transportation (trucking) with some bodily injury experience
3+ years of leadership experience with a preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes

💡 Responsibilities

Provide support to a Claims manager with leadership and claim technical responsibilities.
Oversee work done within the Commercial Transportation Claims (trucking) adjusting staff.
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery

LeadershipAgileData AnalysisOperations ManagementProblem SolvingCoachingTraining

Posted about 1 month ago

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🔥 Claims Team Lead, Litigation

Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 Insurance

🔧 Requirements

5+ years of insurance claims experience in multiple lines of business with bodily injury experience
3+ years of leadership experience with a preference for experience managing in a remote environment
Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
Demonstrated commitment to quality, accuracy, and attention to detail
Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

💡 Responsibilities

Oversee a team of commercial auto adjuster direct reports
Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
Align team with client and customer expectations of the claims process
Serve as a resource for escalated claims
Foster a positive work environment, promote teamwork, and encourage professional growth and development
Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
Serve as backup/ leader when the Manager is out of office
Responsible for initial onboarding tasks/ access and new hire cultural immersion
SME for first-line questions, escalations, roundtable discussions
Increased reserve and payment authority with the ability to assist with moderate reviews
Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees

LeadershipAgileData AnalysisPeople ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingAgile methodologiesRESTful APIsTime ManagementWritten communicationEmpathyReportingTrainingActive listeningClient relationship managementRisk ManagementTeam management

Posted about 1 month ago

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