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Personal Injury Protection (PIP) Claims Team Lead
Posted 25 days agoViewed
💎 Seniority level: Lead, 5+ years
🔍 Industry: Insurance
🏢 Company: Reserv👥 101-250💰 $20,000,000 Series A over 1 year agoConsultingFinancial ServicesInsurance
⏳ Experience: 5+ years
Requirements:
- 5+ years of insurance claims experience in multiple lines of business with personal injury protection and medical payments experience
- 3+ years of leadership experience with a preference for experience managing in a remote environment
- Experience with commercial and personal lines of personal injury protection and medical payment claims is highly preferred
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Responsibilities:
- Serve as backup/leader when the Manager is out of office
- Responsible for having direct reports
- Responsible for initial onboarding tasks/ access and new hire cultural immersion
- SME for first-line questions, escalations, roundtable discussions
- Increased reserve and payment authority with the ability to assist with moderate reviews
- Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
- Customer Obsession Champions- Active advocates who help leadership cultivate a customer-centric mindset
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