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Claims Team Lead, Commercial Property
Posted 7 days agoViewed
💎 Seniority level: Lead, 5+ years
🔍 Industry: Insurance
🏢 Company: Reserv👥 101-250💰 $20,000,000 Series A over 1 year agoConsultingFinancial ServicesInsurance
⏳ Experience: 5+ years
Requirements:
- 5+ years of insurance claims experience in multiple lines of business, high exposure commercial property experience is a must
- 3+ years of leadership experience with a preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Responsibilities:
- Serve as backup/leader when the Manager is out of office
- Responsible for initial onboarding tasks / access and new hire cultural immersion
- SME for first-line questions, escalations, roundtable discussions
- Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation
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