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Property Claims Manager, UK
Posted 19 days agoViewed
💎 Seniority level: Manager, 10+ years in insurance claims management experience
🔍 Industry: Insurtech
🏢 Company: Reserv👥 101-250💰 $20,000,000 Series A over 1 year agoConsultingFinancial ServicesInsurance
⏳ Experience: 10+ years in insurance claims management experience
Requirements:
- Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards)
- 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience
- 5+ years management experience with preference for experience managing in a remote environment
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Responsibilities:
- Manage a team of property adjusters managing a mix of accounts
- Looking after your own caseload and overseeing larger losses and contentious cases
- Be consistently dependable in achieving or exceeding goals and overcoming obstacles
- Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
- Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Responsible for accuracy and adequacy of all aspects of claim reserving
- Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
- Foster a positive work environment, promote teamwork, and encourage professional growth and development
- Execute on performance management; attract, hire, retain and provide high level of training
- Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
- Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
- Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation
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