Unit Leader – Property (Large Loss Homeowners) Claims

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Requirements:

• A proven leader with substantial experience managing complex, litigated, and large loss homeowners claims.
• Adept at identifying risk exposure, negotiating high-stakes settlements, and managing litigation strategy in partnership with internal and external counsel.
• Well-versed in extra-contractual exposure, bad faith allegations, and litigation involving regulatory scrutiny or reputational risk.
• Comfortable making decisions with incomplete information while maintaining sound judgment and consistency.
• A people-first leader who develops adjusters technically and professionally, creating clear paths for growth and accountability.
• Experience leading distributed teams with a strong track record of coaching, performance management, and engagement.
• Highly skilled in coverage analysis, damage evaluation (including structural and contents), litigation handling, and claims resolution.
• Familiar with litigation management systems, estimating platforms (e.g., Xactimate), and digital claims tools.
• Licensed adjuster with multi-state experience; industry designations (AIC, SCLA, CPCU) preferred.
• Strong communicator and collaborator who can align claims handling with broader business strategy.
• Proficient in Microsoft Office, particularly Excel and Word.

Responsibilities:

• Lead and mentor a team of adjusters handling high-severity, complex, and litigated homeowners claims nationwide.
• Oversee technical quality and claim strategy, ensuring timely and appropriate resolution of each case.
• Drive large loss and litigation best practices, including vendor management, legal coordination, and strategic reserve setting.
• Partner with internal legal and product teams to refine coverage interpretations and defense strategies.
• Monitor for and proactively manage potential extra-contractual exposure, ensuring adherence to claim-handling standards that mitigate risk of bad faith or regulatory action.
• Create development plans and training for your team, with a focus on litigation tactics, negotiation, and complex damage evaluation.
• Analyze team performance using data and provide feedback that drives improvement in indemnity, expense, and cycle time.
• Ensure compliance with internal guidelines and applicable regulatory requirements.
• Support cross-functional initiatives to modernize and improve the claims experience.
• Champion Branch’s mission and values (Roots) through every member interaction, especially during their most difficult moments.
• Other duties as assigned.