ROG-A2O-GENE

Who We Are Genentech, a member of the Roche group and founder of the biotechnology industry, is dedicated to pursuing groundbreaking science to discover and develop medicines for people with serious and life-threatening diseases. To solve the world's most complex health challenges, we ask bigger questions that challenge our industry and the boundaries of science to transform society.   Our transformational discoveries include the first targeted antibody for cancer and the first medicine for primary progressive multiple sclerosis. Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society.  We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide  an environment where every employee feels valued, included, and able to contribute their best for the patients we serve. We’re focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work. The next step is yours. To apply today, click on the "Apply for this job" button. Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page . If you are in need of an accommodation due to a disability to assist with submitting your application or at any point during the hiring process, please email   US.accommodation@roche.com .

Related companies:

Jobs at this company:

Apply

📍 United States

🧭 Contract

🔍 Healthcare

  • Bachelor's degree is preferred
  • A minimum of 3 years reimbursement experience is preferred
  • A minimum of 1.5 years in Genentech Access Solutions & Patient Services experience required
  • Prior experience working with Salesforce (including Dashboards/Reports), TalkDesk, and Visual Table is required
  • Evaluate patient eligibility for the Genentech Patient Foundation (GPF)
  • Coordinate shipments of Genentech products to patients within program guidelines
  • Apply aspects of reimbursement
  • Solve problems under pressure, prioritize tasks, and provide excellent customer service
  • Work collaboratively in a team structure, delegate next steps to appropriate team members, and demonstrate effective leadership
  • Follow written Standard Operating Procedures, manage change, apply technical expertise, and aim for results while ensuring effective communication and teamwork

SQLSalesforceCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailWritten communicationInterpersonal skillsTeamworkVerbal communicationReportingData entryCustomer support

Posted 4 days ago
Apply
Apply

📍 United States

🧭 Contract

💸 23.0 USD per hour

🔍 Healthcare

  • 1-2 years of data entry experience required
  • A minimum of 1.5 years in Genentech Access Solutions & Patient Services experience required
  • Prior experience working with Salesforce (including Dashboards/Reports), TalkDesk, and Visual Table is required
  • Review data from referral sources
  • Enroll patient information into the internal ASPS system accurately and timely
  • Aid and support multiple cross-portfolio department projects as needed.

SalesforceData entry

Posted 4 days ago
Apply
Apply

📍 United States of America

🧭 Contract

💸 30.0 USD per hour

🔍 Healthcare

  • Bachelor's degree is preferred.
  • A minimum of 3 years reimbursement experience is preferred.
  • A minimum of 1.5 years in Genentech Access Solutions & Patient Services experience required.
  • Prior experience working with Salesforce (including Dashboards/Reports), TalkDesk, and Visual Table is required.
  • Provide direct contact for public inquiries via multiple Genentech communication channels, including phone, email, web chat, and internal company transfers.
  • Analyze the most effective next steps in resolving inquiries using independent judgment, critical thinking, and extensive knowledge of service offerings. You will also access multiple systems and databases while tracking and documenting all interactions.
  • Educate patients and their supporters on reimbursement options and ancillary assistance, making referrals to internal and external resources where appropriate.
  • Provide educational resources to patients and providers, support patient marketing programs, facilitate referrals to local professionals, and manage shipments via Genentech Online Fulfillment (GOLF).
  • Establish relationships with internal stakeholders and Ecosystem field partners, manage Patient Speaker Programs, and support Customer Engagement. Additionally, you will provide technical support for My Patient Solutions and handle international access requests, collaborating with global partners.

SalesforceCommunication SkillsCustomer serviceMicrosoft Office SuiteData entry

Posted 4 days ago
Apply
Apply

📍 United States of America

🧭 Contract

💸 30.0 USD per hour

🔍 Healthcare

  • Bachelor's degree is preferred.
  • A minimum of 3 years reimbursement experience is preferred.
  • A minimum of 1.5 years in Genentech Access Solutions & Patient Services experience required.
  • Prior experience working with Salesforce (including Dashboards/Reports), TalkDesk, and Visual Table is required.
  • Act as a liaison between patients, providers, distributors, and insurance carriers to assure services are provided in the least restrictive and least costly manner.
  • Provide reimbursement support to patients, pharmacists, physicians, and internal sales force.
  • Educate and assist patients (and/or their families) and providers to navigate through the reimbursement and appeal process for the assigned product.
  • Identify barriers to reimbursement, facilitate referrals to alternative coverage options and financial assistance programs for patients who are under insured or require copy assistance.

SalesforceCommunication SkillsCustomer serviceAttention to detailOrganizational skillsTime Management

Posted 4 days ago
Apply