Remote Customer Service Jobs

Cross-functional Team Leadership

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🔥 Sr. Manager, Client Program Management

Posted 18 minutes ago

📍 United States of America

🏢 Company: asurioncareers_us

🔧 Requirements

5+ years in client account management or related client-facing operational or project management experience
Exceptional interpersonal, verbal and written skills and the ability to effectively present ideas and information
Ability to quickly learn and understand Asurion systems, platforms, and processes from enrollment to cancellation.

💡 Responsibilities

Owning client relationships for project and product-level engagements, including internal/external communication, program management, implementation, and identification of new business opportunities
Regularly interacting with clients’ teams to address ad hoc questions/issues, tirelessly advocating for the value of Asurion products & capabilities, and aggressively resolving client concerns regarding our programs or their performance and perception
Acting as a primary point of contact for implementation teams; providing a clear vision of client goals and assessing levels of engagement between Asurion & the Client

Project Management Cross-functional Team Leadership Operations Management Analytical Skills Customer service Agile methodologies Organizational skills Presentation skills Written communication Interpersonal skills Excellent communication skills Relationship building MS Office Account Management Negotiation skills Verbal communication Reporting Active listening Client relationship management Budgeting Cross-functional collaboration Sales experience Risk Management Stakeholder management Computer skills Financial analysis Data analytics Change Management

Posted 18 minutes ago

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🔥 Sr. Director CSP Sales

Posted 21 minutes ago

📍 United States

🧭 Full-Time

💸 180000.0 - 220000.0 USD per year

🏢 Company: Sinch👥 1001-5000💰 $48,845,918 Post-IPO Debt 7 months agoMessaging SaaS Telecommunications Mobile Software

🔧 Requirements

Proven experience in sales leadership, particularly within CSP sales environments with demonstrable metric-driven focus.
In-depth understanding of the voice landscape and the ability to tailor sales strategies accordingly.
Comfort in managing to a defined Sales Methodology such as MEDDPICC
Strong track record of driving revenue growth, managing client relationships, and leading teams to success.
Exceptional communication, management, negotiation, and presentation skills.
Ability to think strategically while also managing day-to-day operations and team dynamics.
Experience in working collaboratively with other departments to align business goals and customer needs.
10+ years of experience in sales leadership or a similar role, with a focus on CSP sales.

💡 Responsibilities

Lead and inspire a team of CSP Sales Executives, providing guidance, coaching, and support to drive performance and achieve business objectives.
Develop and implement effective sales strategies and go-to-market plans targeting existing and prospective clients, ensuring alignment with company goals.
Cultivate strategic relationships with existing clients, ensuring their needs are met while delivering value through products and services.
Drive revenue generation and market share expansion within the Enterprise segment by identifying new opportunities, negotiating contracts, and maximizing existing client relationships.
Analyze market trends and competitor activity to inform business decisions and strategy adjustments. Provide regular performance reports to senior leadership.
Continuously improve sales processes, tools, and methodologies to increase efficiency and effectiveness within the team.

Leadership Salesforce Cross-functional Team Leadership Strategy Communication Skills Negotiation Reporting Client relationship management Sales experience Market Research Team management CRM

Posted 21 minutes ago

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🔥 Sr. Director of Mid Market

Posted 21 minutes ago

📍 United States

💸 150000.0 - 230000.0 USD per year

🏢 Company: Sinch👥 1001-5000💰 $48,845,918 Post-IPO Debt 7 months agoMessaging SaaS Telecommunications Mobile Software

🔧 Requirements

Proven experience in sales leadership, particularly within the mid-market or similar B2B sales environments with demonstrable metric-driven focus.
Strong track record of driving revenue growth, managing client relationships, and leading teams to success.
In-depth understanding of the mid-market customer landscape and the ability to tailor sales strategies accordingly.
Exceptional communication, negotiation, and presentation skills.
Ability to think strategically while also managing day-to-day operations and team dynamics.
Experience in working collaboratively with other departments to align business goals and customer needs.
Bachelor's degree in Business, Marketing, or a related field (Master’s preferred).

💡 Responsibilities

Lead and inspire a team of sales and account managers, providing guidance, coaching, and support to drive performance and achieve business objectives.
Metric driven approach to pipeline management, with tactical and strategic support for team for managing outbound and inbound pipeline acceleration and optimization
Develop and implement effective sales strategies and go-to-market plans targeting mid-market clients, ensuring alignment with company goals.
Cultivate strong relationships with key mid-market clients, ensuring their needs are met while delivering value through products and services.
Drive revenue generation and market share expansion within the mid-market segment by identifying new opportunities, negotiating contracts, and maximizing existing client relationships.
Partner with marketing, product, and customer success teams to create tailored solutions for mid-market clients, ensuring their success and long-term satisfaction.
Analyze market trends and competitor activity to inform business decisions and strategy adjustments. Provide regular performance reports to senior leadership.
Continuously improve sales processes, tools, and methodologies to increase efficiency and effectiveness within the mid-market team.

Leadership Salesforce Cross-functional Team Leadership Strategy Financial Management Communication Skills Presentation skills Negotiation skills Client relationship management Sales experience Market Research Team management Strategic thinking CRM

Posted 21 minutes ago

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🔥 Sr. Growth Product Manager

Posted 28 minutes ago

📍 Denver, CO

💸 160000.0 - 180000.0 USD per year

🔍 Mobile SaaS

🏢 Company: Branch Metrics

🔧 Requirements

At least 7+ years of product management experience, with 5 years of product experience directly related to growth and monetization
Proven track record in developing and executing growth strategies for various products
Experience in setting up and leading robust experimentation and A/B testing processes
Strong analytical skills and familiarity with metric-based product development
Excellent communication skills, capable of explaining complex technical concepts to non-technical stakeholders and influencing business decisions
Demonstrated ability to be resourceful, curious, and innovative
Experience leading projects and teams
Proactive self starter with strong bias for action
Bachelor’s Degree in Engineering, Business, Design, Psychology, Marketing, or equivalent
Advanced degree in Business, Computer Science, Design, Psychology, or equivalent
Extensive experience in fast-growing, consumer-facing apps that have strong subscription growth.

💡 Responsibilities

Establish and execute the product vision for growth initiatives, building alignment across teams and leadership
Drive features through the full lifecycle: ideation, specification, development, release, and iteration
Build and prioritize the growth roadmap, balancing quick wins with long-term strategic initiative
Own key performance indicators that directly impact company goals, particularly around mobile user acquisition, adoption, and revenue
Establish a lightweight experimentation framework that drives rapid learnings and actionable insights
Design and execute A/B tests in collaboration with data science and engineering teams
Analyze user behavior data using mobile analytics tools to identify optimization opportunities
Develop and maintain growth models to track and forecast success metrics
Lead teams of engineers, designers, and data scientists to execute high-impact experiment
Partner with product designers to create engaging user experiences
Collaborate with marketing to align product features with acquisition and retention goals
Share insights and test results across teams to foster a culture of continuous improvement

SQL Data Analysis Product Management Cross-functional Team Leadership Product Development Product Analytics Analytical Skills RESTful APIs Data visualization Stakeholder management A/B testing

Posted 28 minutes ago

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🔥 Talent sourcing Manager

Posted 31 minutes ago

📍 Medellin, Colombia

🧭 Contract

🔍 Software Development

🏢 Company: Fledge👥 1-10 Video Content Creative Agency

🔧 Requirements

Proven experience hiring and managing sourcing or recruitment teams
Expert in Boolean, deep web sourcing, and sourcing automation tools
Strong command of AI-based sourcing tools and know how to train others on them
Naturally curious, analytical, and emotionally intelligent
Comfortable working independently, managing multiple priorities, and thinking commercially

💡 Responsibilities

Hire, train, and lead a team of AI-savvy Talent Sourcers
Set sourcing priorities and ensure consistent delivery across multiple mandates
Build knowledge and insight across AI and software development industries
Champion smart and pragmatic sourcing strategies
Use and continuously improve our AI sourcing stack and workflows
Maintain high standards of candidate experience
Collaborate closely with management, growth, and marketing once calibration and strategy

Leadership Project Management People Management HR Management Cross-functional Team Leadership Communication Skills Analytical Skills Collaboration Agile methodologies Mentoring Excellent communication skills Training Recruitment Team management

Posted 31 minutes ago

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🔥 Lead Product Designer

Posted about 1 hour ago

📍 India

🔍 Software Testing

🏢 Company: external

🔧 Requirements

Preferably 6/7+ years of relevant work experience in Interaction Design, UI/UX design or Product design.
Experienced in working on SaaS products.
Have had a successful track record having led mid to large scale design efforts.
Experience working with international teams.

💡 Responsibilities

Working closely with other designers, product & engineering partners in researching how our products are being used, identifying opportunities, defining design approaches, and creating rational, well articulated, elegant solutions to these complex problems.
Set and contribute to design standardization, documentation, processes alongside your team members to further our design practice.
Execute product strategy and vision together with product managers by building storyboards, user flows, wireframes, low-fi, high-fi mockups, and prototypes to communicate design ideas at the appropriate level of details.
Have a significant impact across the products you contribute to.
Follow and define consistency practices on products you contribute to.
Drive and participate in activities that are aimed at developing the culture at BrowserStack — Hiring and expanding the community presence of Design@BrowserStack.
Work with other members of the Design team to help them deliver great work and develop their own skills. This could be as a mentor, a coach, or a collaborator.

Figma HTML CSS Javascript UI Design User Experience Design Cross-functional Team Leadership Product design REST API Communication Skills Sketch Agile methodologies Mentoring Prototyping SaaS

Posted about 1 hour ago

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🔥 Senior Manager, Software Engineering (Cloud Cost Management)

Posted about 2 hours ago

📍 Canada

💸 206000.0 - 256000.0 CAD per year

🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff about 2 years agoLending Financial Services Payments FinTech

🔧 Requirements

10+ years of experience in managing multiple diverse and inclusive teams and delivering large cross-functional technical programs.
Expertise in managing large-scale, geographically distributed compute and data processing systems.
Expertise in scaling technologies like Kubernetes, Redis, MySQL, and Kafka, in cloud providers like AWS.
Capable of mentorship, cross-functional program execution, and individual contribution.
Deep experience in cloud infrastructure and a passion for leading technical teams and contributing to Open Source solutions.

💡 Responsibilities

Develop frameworks, systems, and tools to create a culture of ownership and accountability for infrastructure costs.
Collaborate with Finance and Engineering leadership to define and meet ambitious financial targets, ensuring Affirm's scalable and efficient growth.
Lead technical decisions, projects, and roadmaps within the Infrastructure team, shaping Affirm’s strategy for managing our multi-million dollar annual spend.
Drive business and engineering metrics while promoting a culture of reliability, security, and productivity.
Lead a team of engineers with empathy while fostering a high-performance, ownership-driven & inclusive culture
Collaborate with tech leads, program managers, and product managers on tools, architecture, planning, and delivery of multiple concurrent projects.
Work across the engineering organization and with internal and external partners.
Provide leadership and growth opportunities to team members, mentor engineers, recruit, and represent Affirm hiring brands.
Guide, tutor, and aid in the professional growth of junior and senior engineers within the team.

AWS Backend Development Leadership Project Management Cloud Computing Kafka Kubernetes MySQL Cross-functional Team Leadership Financial Management Redis Communication Skills Collaboration CI/CD Problem Solving Mentoring Linux DevOps Written communication Excellent communication skills Verbal communication Team management Stakeholder management Strategic thinking Software Engineering Budget management

Posted about 2 hours ago

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🔥 Director of Product, Marketplace

Posted about 2 hours ago

📍 Canada

💸 203000.0 - 283000.0 CAD per year

🔍 Software Development

🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff about 2 years agoLending Financial Services Payments FinTech

🔧 Requirements

10+ years of product management experience in the software tech industry
Track record of experimenting and successfully launching products at scale
Experience managing supply and demand of a two sided Marketplace
Solid technical chops that allow you to have in depth technical discussions and opinions
Outstanding written and verbal communication with a diverse stakeholder audience
Experience balancing time to market and rigor, striking the right balance between flexibility and consistency, and comfortable communicating priorities
An obsession for getting the details right, but also knowing how to ship on time
Comfortable in an ambiguous matrixed organization
Will collaborate with domestic and international technology teams.
Ability to identify product opportunities through data analysis, qualitative research, and field research.

💡 Responsibilities

Hold the quality bar high to ensure an efficient transfer of value between our end users, merchant/affiliate partners and Affirm
Demonstrate a strong familiarity for mobile and web development
Pair from opportunity identification through delivery with GTM teams inclusive of Sales, Partnerships and Product Marketing
Provide visibility into key workstreams and programs, inclusive of P&L details. Pipeline, roadmap, risks and upcoming trade-offs.
Work in a dynamic, fast-paced environment where ambiguity is a constant and exercise autonomy to drive product innovation and make strategic decisions. Wholly responsible for Quarterly, Bi-Annual, Annual, and Budget planning processes, inclusive of planning for partner planning processes.
Apply common decision-making frameworks to evaluate opportunities, trade-offs and risks
Identify new product opportunities and drive a comprehensive roadmap that’s informed by data analysis, qualitative research, and your own discovery.
Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives.
Attract and develop a team of talented PMs across various stages of their career arc. Includes creating lanes for folks earlier in career as well as guiding managers.

Agile Data Analysis Product Management Cross-functional Team Leadership Product Development Strategy Financial Management Product Analytics Communication Skills Budgeting Team management Stakeholder management

Posted about 2 hours ago

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🔥 Senior Product Manager, Partnerships

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Automotive Repair

🏢 Company: Steer👥 1-10 Consulting Information Technology Software

🔧 Requirements

5+ years of product management experience with Enterprise or SaaS, delivering end-to-end products from ideation to launch.
Undergraduate degree (Computer Science, Business, Economics, Marketing, or similar) or equivalent experience.
Experience working on B2B2C products with partnership development.
Consistent track record of delivering products with global, cross-functional teams - engineering, design, sales, marketing and partnerships.
Excellent communication and storytelling skills to communicate sophisticated topics to diverse set of both technical and business collaborators.
Analytical skills to make data-driven decisions (e.g. analyze product usage).
Obsessed with detail, have good logical, sound analytical and numerical capabilities.
Ability to modify approach as per changing stakeholders, conditions, circumstances and feedback.
You consistently view things from the user's perspective and are always striving to improve in this area.

💡 Responsibilities

Develop and communicate a clear product strategy that aligns with your squad’s goals and objectives.
Build and maintain a product roadmap that outlines the product's development journey and milestones from conception to launch.
Lead and encourage cross-functional teams, including engineers, designers, marketers, sales, and customer success to build and launch high-quality solutions.
Conduct market research and analysis to find opportunities, trends, and customer needs.
Talk with customers on an ongoing basis to maintain a deep understanding of their needs and preferences.
Drive a tailored and business value-aligned technology evaluation process, driving real growth and CX improvements.
Collaborate closely with prospects, channel partners, our sales and customer success teams to deliver solutions and channel feedback to inform and improve the product.
Champion creative solutions to build a process and partnership that is grounded in customer empathy, and product best practices in a high-paced start-up environment.

SQL Business Development Data Analysis Product Management Product Operations Cross-functional Team Leadership Product Development Strategy Product Analytics Communication Skills Analytical Skills Agile methodologies RESTful APIs Market Research Stakeholder management CRM Customer Success SaaS

Posted about 2 hours ago

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🔥 Strategic Partner Account Director

Posted about 2 hours ago

📍 United States

🧭 Full-Time

💸 139000.0 - 200000.0 USD per year

🔍 Online Education

🏢 Company: Coursera Sourcing

🔧 Requirements

8+ years of experience in strategic account management, partner success, client consulting, or business development.
Demonstrated strong business acumen and strategic thinking.
Demonstrated success leading complex, high-value partnerships and coordinating across multiple stakeholder groups with executive leadership and the ability to work across diverse personalities.
Deep analytical skill set with the ability to synthesize complex data and present compelling recommendations.
Experience managing cross-functional workstreams and influencing without direct authority.

💡 Responsibilities

Serving as a strategic advisor to Coursera’s highest-revenue content partners, act as a trusted advisor shaping shared priorities, co-developing long-term growth strategies, and bringing a strong point of view on partnership growth opportunities and success levers.
Build and maintain trusted executive relationships, delivering tailored insights and strategies that enhance content quality, learner engagement, and outcomes—culminating in high-impact business performance reviews and strategic recommendations.
Translate partner goals into clear, measurable roadmaps and initiatives, proactively assessing risks, managing workstreams, and acting as the central hub for cross-functional coordination leadership, and accountability.
Leverage deep business and financial acumen alongside rigorous data analysis to uncover trends, risks, and opportunities—understanding partner economics, KPIs, forecasting revenue-driving metrics, and content ROI to inform strategic decisions and drive sustainable growth.
Continuously refine Coursera’s account management strategies, staying ahead of industry trends and innovations while piloting new models of collaboration and experimentation with key partners.
Serve as the champion of the voice of the partner internally, influencing Coursera’s product roadmap, content strategy, and operational priorities by surfacing partner feedback and aligning internal teams around shared goals, including Coursera’s executive team.

Leadership Business Development Business Intelligence Data Analysis Salesforce Cross-functional Team Leadership Tableau Communication Skills Analytical Skills Account Management Client relationship management Stakeholder management Strategic thinking CRM Financial analysis

Posted about 2 hours ago

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