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Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide.   The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:   Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.   Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

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📍 United States of America

  • Experience in data analysis, Business Intelligence, data modelling, data architecture or related to customer experience, marketing, or adjacent field.
  • Knowledge of Microsoft Office Applications (Excel, PowerPoint, PowerBI, Word) at the advanced level preferred
  • Required experience/knowledge with BI tools including SQL, PowerBI, or similar used to construct visualizations and perform data analysis.
  • Certification(s) in Business Intelligence, data modelling, or data visualization is a plus.
  • Connect and generate analysis from customer and operational data sources.
  • Create BI solutions to provide self-service access for CX and stakeholders.
  • Tell a compelling story by packaging data for CX and other stakeholders.
  • Query and connect operational and experience data sources to create a holistic view of the customers.
  • Investigate and determine root causes of customer experience pain points.
  • Act as a CX and operational data SME.
  • Build partnerships within the CX Team, Marketing, and Analytics.
  • Manage multiple projects.

SQLBusiness IntelligenceData AnalysisData MiningETLMicrosoft Power BITableauData engineeringCommunication SkillsAnalytical SkillsProblem SolvingRESTful APIsWritten communicationData visualizationData modelingData analyticsData managementCustomer supportCustomer SuccessPowerPoint

Posted 2 days ago
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