- Own and evolve Caribou’s agent-facing tooling experiences, from discovery to launch to iteration.
- Drive bottom of funnel conversion and agent efficiency by improving agent workflows and introducing AI and automation for Sales & Operations.
- Partner with Design and Engineering to deliver high-quality, intuitive user experiences for internal users.
- Use data and experimentation to drive decisions, size impact, and optimize key user flows.
- Translate both customer and agent insights into product decisions via lightweight research, interviews, and usability tests.
- Partner with Analytics and Sales & Operations to size opportunities and validate outcomes.
- Balance speed and quality by prioritizing scope while maintaining design and performance excellence.