Caribou Financial

Caribou helps drivers take control of their car payments. Drivers who refinance through Caribou could save an average of $115/month.

251-500 employees

Founded 2016

$115M series c

Automotive

Private Company

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Automotive Lending Financial Services FinTech

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.

Open Positions5

Candidates are welcome to work remotely from the states of AZCODC+11 more locationsFull-TimeAuto loan refinancingPosted

Customer Success Specialist

Answer inbound customer calls from the customer call queue.
Respond to customer inquiries professionally and accurately, escalating issues as necessary.
Document customer interactions in internal systems.
Address loan payoff and insurance binder requests as needed.
Escalate inbound customer complaints according to the Complaints Process.
Monitor the inbound email queue and respond promptly to customer inquiries.
Coordinate with internal team members to ensure consistent customer communication.
Triage third-party emails and route them to appropriate departments or personnel.
Contact customers about requests in the Pending Lender Approvals and Lender Needs More Information processes.
Review customer-submitted documents and gather or verify missing application information.

Customer support

Showing 1 of 5 positions

About Caribou Financial

Caribou Financial empowers drivers to master their auto finances. You will build a platform that connects car owners with trusted lenders. This system helps them save an average of $162 per month on car payments. We have refinanced over $1.5 billion in loans, saving customers more than $100 million in total interest. Join a team backed by leading investors like Goldman Sachs and QED Investors.

How We Work

Caribou operates as a remote-first organization, offering fully remote, full-time positions across the U.S. Our culture champions inclusivity and teamwork. We value shared commitment to improving customer financial health. You will find a flexible work schedule here. Our core values guide every interaction. Give a damn, show up determined to deliver results. Race towards our goals with velocity. Make the assist by offering and asking for help.

Engineering at Caribou Financial

Our engineering team builds the technology that simplifies auto loan refinancing. You will work with a modern tech stack including Java EE, Python, and Ruby on Rails. We leverage Google Cloud Platform components like BigQuery and Cloud Storage. We utilize Infrastructure as Code for robust deployments. We solve complex problems to ensure a seamless financial process. Your contributions will directly impact customer savings.

Why Join Us

Drive real financial impact, saving customers over $162 per month.
Work in a remote-first environment with flexible scheduling.
Contribute to a platform valued at $1.1 billion by investors.
Collaborate with leaders from technology, automotive, and finance.
Shape the future of auto finance with cutting-edge technology.

Benefits & Perks

Medical, dental, and vision coverage, including employer-subsidized plans.
Health Savings Account (HSA) contributions.
Flexible Time Off (FTO) for work-life balance.
Paid parental leave (16 weeks) for new families.
Mental health coverage, offering free therapy and coaching sessions.
401(K) with company matching.
Company equity to share in our success.
Professional development opportunities to grow your skills.

Tech Stack

analyticsservermappingcmsframework

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