Customer Success Specialist
New
C
CaribouAuto loan refinancing
Candidates are welcome to work remotely from the states of AZ, CO, DC, IL, MD, TX, and VA with a preference for the Chicago IL and Denver CO areas. We may consider remote candidates in CA, FL, MA, NY, OR, WA, and WI, subject to additional approval.Full-Time
Salary$23.50/hr; Eligible for annual performance-based Incentive; Equity options
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Job Details
- Required Skills
- Customer support
Requirements
- Able to handle high-volume email and phone communications.
- Bring a problem-solving mindset and proactive approach to customer interactions.
- Demonstrate accountability and follow-through.
- Maintain consistent attendance, availability, and active engagement throughout the full scheduled shift.
Responsibilities
- Answer inbound customer calls from the customer call queue.
- Respond to customer inquiries professionally and accurately, escalating issues as necessary.
- Document customer interactions in internal systems.
- Address loan payoff and insurance binder requests as needed.
- Escalate inbound customer complaints according to the Complaints Process.
- Monitor the inbound email queue and respond promptly to customer inquiries.
- Coordinate with internal team members to ensure consistent customer communication.
- Triage third-party emails and route them to appropriate departments or personnel.
- Contact customers about requests in the Pending Lender Approvals and Lender Needs More Information processes.
- Review customer-submitted documents and gather or verify missing application information.
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