Customer Success Specialist
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NoGigiddyGig-work platform
Workable workplace: remote; Workable locations: Anaheim, California, United States. Columbus, Ohio, United States. Mesa, Arizona, United States. San Diego, California, United States. Santa Ana, California, United States. Tampa, Florida, United StatesFull-Time
Salary16 - 22 USD per hour
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Job Details
- Required Skills
- Written communicationZendeskVerbal communicationTroubleshootingCustomer support
Requirements
- No degree is required.
- Prior customer support experience is preferred but not required; training is provided.
- Communicate clearly and empathetically in writing and verbally.
- Remain patient and calm under pressure, including when users are upset.
- Stay organized while managing a high volume of tickets.
- Familiarity with Zendesk, Intercom, or similar support tools is a plus.
Responsibilities
- Respond to user inquiries through email, chat, and social media in a timely, professional manner.
- Troubleshoot issues related to offers, account access, and platform navigation.
- Escalate complex issues to the appropriate team with context and documentation.
- Maintain detailed records of user interactions in the support CRM.
- Identify recurring issues and report patterns to the product team.
- Write and update FAQ articles for the help center.
- Provide solution-focused support to deliver consistently high CSAT scores.
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