Customer Relations & Event Support Specialist
New
L
Lava IslandFamily entertainment
Work fully remote from Georgia or Connecticut, Starting at 6:30 AM ETFull-Time
Salary22 - 25 USD per hour
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Job Details
- Required Skills
- Written communicationCustomer support
Requirements
- Be available starting at 6:30 AM ET, including Friday, Saturday, and Sunday.
- Reside in Georgia or Connecticut.
- Have reliable internet at the remote workspace.
- Have a quiet, professional workspace at home.
- Remain calm and professional in high-pressure situations.
- Be at least 18 years old and pass a background check.
- Communicate clearly and confidently in writing and on the phone.
- Learn and use new technology tools quickly.
- Hospitality, event management, social media engagement, and Spanish are listed as bonus skills.
Responsibilities
- Manage and respond to incoming text messages.
- Answer party-related questions for guests who have booked events.
- Coordinate callback times with potential party hosts and schedule follow-ups.
- Assist guests with rescheduling parties and finalize details on in-person bookings.
- Support guests through escalations and communicate with park managers to resolve concerns.
- Direct issues to the appropriate people at each park.
- Coordinate with onsite teams on location-specific inquiries.
- Pull and generate daily reports for onsite teams.
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