- Manage a book of ~60 Enterprise accounts, building relationships with key stakeholders.
- Drive account adoption, retention, and revenue expansion through strategic planning.
- Lead Mutual Success Plan reviews, Executive Business Reviews, and adoption sessions.
- Partner with Onboarding and Professional Services to ramp new customers and provide ongoing training.
- Monitor account health, identify and resolve churn risks, and collaborate with Renewal Managers.
- Develop ROI narratives using data to communicate value to customers and stakeholders.
- Leverage generative AI tools like Claude and Gemini for call prep and client messaging.