Sprout Social

Sprout Social provides a platform for businesses to manage social media engagement, publishing and analytics.

501-1000 employees

Founded 2010

$40.5M series d

SaaS

Public Company

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SaaS Apps Analytics Software Social Media

Remote Work Available

This company offers remote work opportunities.

Open Positions16

Remote USFull-TimeSocial media softwarePosted

Customer Success Manager, Key Accounts

Own a book of approximately 60 Enterprise accounts, building relationships, driving adoption, and growing revenue.
Build relationships with C-level executives, marketing directors, social media managers, and agency partners.
Qualify upsell and cross-sell leads, address objections, expand accounts, and defend revenue at renewal.
Lead Mutual Success Plan reviews, monthly syncs, Executive Business Reviews, and adoption sessions.
Partner with Onboarding and Professional Services to ramp new customers and deliver ongoing training.
Identify churn risks, resolve them proactively, and collaborate with Renewal Managers.
Track account health and key metrics and communicate ROI to customers and internal stakeholders.
Use generative AI tools such as Claude and Gemini for call preparation, troubleshooting, and drafting client messages.
Manage the book against KPIs and the compensation plan, meeting or exceeding quota.

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About Sprout Social

Sprout Social empowers businesses to communicate freely with customers, serving over 30,000 clients globally. Their cloud-based social media management platform streamlines engagement, publishing, and analytics. You will join a company dedicated to building lasting relationships and providing critical insights in a fast-evolving digital landscape.

How We Work

You will join a team that values flexibility and collaboration. We accommodate remote work for many roles, providing stipends for home office setup and internet. Our culture emphasizes support, inclusivity, and work-life balance, including company-wide Rest & Recharge days. We also implement weekly, meeting-free focus days for uninterrupted work, fostering deep concentration.

Engineering at Sprout Social

You will build sophisticated LLM systems that do more than chat; they reason, retrieve, enrich, and act across complex data. Our engineers tackle challenges like processing millions of news articles daily into predictive intelligence. We lead technical direction for tool-augmented LLM systems, define structured prompting standards, and evolve semantic search infrastructure. This is your chance to make architectural decisions and impact AI quality.

Why Join Us

Architect and deliver production-level LLM agentic workflows that turn raw data into actionable intelligence.
Own critical LLM-powered features from concept to launch, directly impacting customer reporting and insights.
Shape the technical roadmap for AI, making significant decisions on retrieval, fine-tuning, and model choice.
Contribute to a supportive, inclusive culture with generous time off and dedicated focus days for deep work.
Benefit from comprehensive health, dental, mental wellness support, and a matched pension scheme up to 6%.

Benefits & Perks

100% premium coverage for private health (VHI) and dental (DeCare) for you and eligible dependents.
Pension scheme with a 1-to-1 company match up to 6% of your salary.
25 days of annual leave, plus public holidays and additional company-wide Rest & Recharge days.
26 weeks of full pay for birthing parents and 16 weeks for non-birthing parents.
Access to Modern Health for free coaching and therapy sessions for you and your dependents.
Annual $700 USD Lifestyle Spending Account (LSA) for your well-being.
One-time $550 USD home office stipend and a monthly $50 USD internet stipend for remote work.
Access to subsidized child/eldercare through Care.com.

Tech Stack

paymentmobileweb_servermapping

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