Customer Support Specialist
New
T
Travel Hack Ventures Inc.Travel services
Philippines. Brazil. United States. Mexico, Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time (EST); available to work US business hours regardless of home time zone.ContractJunior
Salary200 - 500 USD per month
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Job Details
- Languages
- Excellent written and spoken English
- Experience
- 1–2+ years in customer or member support
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Have travel industry experience, such as work at an OTA, travel agency, airline, hotel, or booking platform, and understand bookings, cancellations, and itineraries.
- Have 1–2+ years of customer or member support experience, ideally email-based or in a ticketing environment.
- Demonstrate excellent written and spoken English.
- Write clearly and explain complex matters simply, resolving issues in a well-crafted reply.
- Remain calm and empathetic under pressure with a solutions-first mindset.
- Be organized and detail-oriented when managing a busy ticket queue.
- Be comfortable learning and using helpdesk, CRM, and booking tools.
- Have a reliable internet connection and a quiet, professional remote workspace.
- Be available Monday to Friday, 8:00 AM to 5:00 PM EST, regardless of home time zone.
Responsibilities
- Triage the inbox, prioritize member tickets, and resolve email inquiries with clear, accurate, friendly replies.
- Support members by email, live chat, and occasional phone on bookings, cancellations, modifications, membership, and billing.
- Guide members through the platform and resolve issues at first contact wherever possible.
- Verify identity and handle account details securely using member verification and data-handling procedures.
- Coordinate with operations and suppliers to resolve at-property or booking issues, escalating cases when appropriate.
- Maintain canned responses and help content so common questions receive fast, consistent answers.
- Identify recurring issues and flag them to the operations team to address root causes.
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