Customer Support Specialist
New
F
FP Markets Group of CompaniesForex trading
Remote in APAC region; Workable locations: Philippines. Vietnam. Cambodia, 6:00 AM–3:00 PM and 7:00 AM–4:00 PM UTC+8; rotating shifts Monday–FridayFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English
- Required Skills
- Problem SolvingCustomer support
Requirements
- Have excellent written and spoken English.
- Demonstrate strong communication skills across live chat, email, and phone.
- Bring a customer-oriented mindset and good problem-solving ability.
- Customer support experience is advantageous.
- Experience in forex, CFDs, or the wider financial services industry is advantageous.
- Be willing to learn and adapt in a fast-paced environment.
- Be able to work rotating Monday–Friday shifts of 6:00 AM–3:00 PM or 7:00 AM–4:00 PM UTC+8.
- Be able to work on public holidays and one Saturday and Sunday per month.
Responsibilities
- Answer customer queries by telephone, email, and live chat.
- Identify customer problems and provide assistance.
- Educate clients on how to use the company’s website and trading platforms.
- Communicate with clients about the company’s products and services through telephone, email, and live chat.
- Assist other departments.
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