- Take inbound travel requests and interface with clients to gather their preferences
- Work with luxury clients to book all arrangements (flights, hotels, cruises, packages)
- Input all bookings into itinerary and commission-tracking / CRM systems
- Reconfirm every detail as the trip approaches
- Be on-call during live trips to handle any issues in real time
- Help design workflows, connect CRMs, and identify API automations to make the role more efficient