Collections & Customer Support Specialist
New
C
CoconutAccounts receivable collections
Workable workplace: remote; Workable locations: Philippines, PDT Business HoursFull-Time
Salary$1250 - $2150/month
Apply NowOpens the employer's application page
Job Details
- Languages
- English Proficiency Rating – enter your CEFR English proficiency level in the application form.
- Required Skills
- Customer support
Requirements
- Be persistent and comfortable making collection calls.
- Be technically self-sufficient and able to troubleshoot basic issues while working remotely.
- Use a customer-focused, flexible approach in payment conversations.
- Have experience with Upflow or a similar accounts receivable system; this is good to have.
- Some sales experience is good to have.
- Experience with Upflow (AR), Nutshell (CRM), Freshdesk (support tickets), and MS Suite (Outlook and Teams) is listed.
Responsibilities
- Review invoices and customer contacts in Upflow.
- Follow Upflow’s automated email cadence.
- Make persistent collection calls.
- Answer inbound customer inquiries.
- Help with basic account-access or product issues.
- Screen and prioritize support tickets.
- Assign or escalate tickets to the appropriate customer success representative.
- Explore payment options with customer retention in mind.
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