Hercules

Hercules is a digital audio solutions provider company.

11-50 employees

Audio

Private Company

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Audio Retail Musical Instruments

Remote Work Available

This company offers remote work opportunities.

Open Positions9

Location: Remote - North AmericaFull-TimeAI app platformPosted

Technical Customer Support Engineer, North America (Weekend Coverage)

Resolve issues in customer apps, including fixing bugs, advising on architecture, and helping with integrations.
Update the underlying platform or AI agent after resolving customer issues to prevent recurrence.
Maintain public and internal documentation, including known issues.
Build automations for the support workflow.
Serve as the first point of contact for platform incidents during working hours.
Manage public status updates and customer communications during incidents.

TypeScriptReactRESTful APIs+1 more

Showing 1 of 9 positions

Overview

Hercules is a digital audio solutions provider. The company offers DJ controllers, DJ software, and audio mixers. Its products include the DJControl Inpulse 500 White Edition, DJControl Mix, DJUCED 5.1 Software, and the Hercules Stream 200 XLR Audio Mixer. Hercules also provides DJ Streaming Services and operates an Affiliate Program for video content creators and professional DJs. The legal name of the company is Guillemot Corporation S.A.

Culture

Hercules operates with principles that include urgency, excellence, and hunger. Urgency involves shipping fast, iterating, and correcting quickly. Excellence focuses on attention to detail and creating simple, self-serve outputs. Hunger is defined as a willingness to work hard and act to achieve outcomes. The founding team works in-office in San Francisco. Remote work is an option for certain roles for candidates in specific time zones, provided they are willing to travel to the office regularly.

Technology

Hercules utilizes TypeScript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, and Temporal. Cloud platforms used include Cloudflare and AWS. The company employs AI models from OpenAI, Anthropic, and Google. Website technologies include U.S. Server Location, reCAPTCHA, Google Call Conversion Tracking, Person Schema, Gravatar Profiles, GStatic Google Static Content, CrUX Top 50m, reCAPTCHA v2, CrUX Top 10m, and CrUX Top 5m.

Benefits and Perks

Hercules provides healthcare, vision, and dental insurance. Certain roles include an unlimited AI budget. The company offers a "take what you need" vacation policy. For employees working in the San Francisco office, daily lunches, dinners, and snacks are available.

Tech Stack

frameworkwidgetsanalytics

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