- Answer, monitor, and manage inbound phone calls professionally and promptly
- Serve as a friendly and professional first point of contact for clients
- Assist clients with appointment enquiries, rescheduling, and other general requests
- Monitor and respond to incoming emails in a timely and professional manner
- Maintain accurate appointment and client information within the practice management system
- Prepare and manage client invoicing and related administrative records
- Process client orders and coordinate with the practice's external/drop-ship supplier
- Maintain accurate records and update internal systems and trackers
Customer service