Sales Support Coordinator (008-00190)

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Requirements:

• Minimum 2 years of experience in an administrative or customer service role within the construction industry
• Experience using sales CRMs and handling inbound/outbound sales calls
• Familiarity with the construction sales process and its lifecycle
• Strong customer service and client relationship management skills
• Proven attention to detail and accuracy
• Ability to work independently with minimal supervision
• Highly organized with the ability to manage deadlines effectively
• Excellent written and verbal communication skills
• Comfortable building relationships with clients, suppliers, and tradespeople
• Responsible and capable of completing tasks as directed
• Team player who thrives in a collaborative, professional environment

Responsibilities:

• Provide back-office support to Sales Consultants
• Call new customer enquiries to gather responses for sales-related questions
• Assist in preparing building quotations (as needed) for the Sales Consultant
• Follow up with clients and assist in tracking building quotations on behalf of Sales Consultants and the office
• Coordinate with the drafting team to finalize floor plans and other drawings
• Assist in contract preparation and presentation
• Schedule and oversee color selection appointments
• Act as a point of contact for clients throughout various stages of the sales process
• Coordinate communication between departments and correspond with clients as needed
• Perform general administrative duties including handling phone calls, addressing client queries, providing site updates, and directing inquiries to relevant staff members
• Support the sales team in identifying suitable land blocks to pair with building packages and assist in distributing those packages to referral channels
• Liaise with real estate agents and land sales offices to secure appropriate land blocks
• Collaborate with the drafting team to create house and land packages
• Work with the marketing team to prepare promotional materials for land packages as required
• Perform other administrative duties as needed