- Answer incoming phone calls promptly and professionally, qualify buyer leads, and strategically "sell the appointment" to drive prospective buyers into the showroom
- Gather customer information, coordinate schedules, book dealership visits, and execute timely follow-up reminders to minimize no-shows
- Maintain accurate vehicle inventory information and update customer records across our core software platforms
- Ensure lead status, communication logs, and appointment details are logged accurately inside our CRM and dealer management platforms
Customer serviceCRM