Network Admin / Technical Support

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Requirements:

• Experience in a technical support role in a B2B environment (web hosting, networking support, AWS experience or similar is an advantage)
• Strong understanding of IT systems, including hardware, software, and network protocols
• Excellent problem-solving skills with the ability to troubleshoot effectively
• Strong communication skills, both written and verbal, with a friendly and professional demeanor
• Familiarity with ticketing systems and remote support tools
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Detail-oriented with strong organizational skills
• A willingness to learn and adapt to new technologies and processes

Responsibilities:

• Handling technical support calls and handling outreach to vendors, and research help with service procurement
• Troubleshoot and resolve a variety of technical issues related to hardware, software, and network configurations
• Document client interactions and solutions in our ticketing system, ensuring thorough recordkeeping
• Collaborate with senior IT staff to escalate complex issues and provide timely resolutions
• Assist in onboarding new clients by providing training and support for their IT systems
• Conduct remote system diagnostics and maintain regular follow-ups with clients to ensure satisfaction
• Maintain an up-to-date knowledge base and contribute to the development of troubleshooting documentation
• Monitor system performance and provide recommendations for improvements