Virtual Assistant / Customer Service

Posted 8 days agoViewed

📍 Location: Philippines

🔍 Industry: Customer Service

🗣️ Languages: English

🪄 Skills: Administrative ManagementCommunication SkillsProblem SolvingCustomer serviceWritten communicationMicrosoft Office SuiteVerbal communicationData entryDigital MarketingCRMCustomer support

Requirements:

Proven experience in customer service, virtual assistance, or a related role
Excellent written and verbal communication skills
Strong problem-solving skills and a customer-first mentality
Ability to multitask and manage time effectively in a fast-paced environment
Proficient in using CRM systems and digital communication tools
Detail-oriented with strong organizational abilities
Ability to work independently and collaboratively as part of a team
Familiarity with social media marketing is a plus

Responsibilities:

Provide exceptional customer service by responding to inquiries via phone, email, and chat
Troubleshoot customer issues quickly and effectively, ensuring a positive experience for each client
Handle administrative tasks such as data entry, appointment scheduling, and maintaining organized records
Collaborate with team members to optimize customer service processes and improve client satisfaction
Document customer interactions accurately and follow up on unresolved issues
Assist in creating and managing content for social media and other marketing platforms
Stay updated on product knowledge to provide informed support and recommendations

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🔥 Spanish Bilingual Virtual Assistant/Customer Service Representative

Posted 24 days ago

📍 Philippines

🏢 Company: AvantePH Staffing and Consultancy Inc.

🔧 Requirements

Fluent in both spoken and written Spanish and English.
Minimum 1 year of experience in customer service, administrative support, or virtual assistance.
Strong written and verbal communication skills.
Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
Highly organized with the ability to prioritize and multitask effectively.
Strong attention to detail and a proactive problem-solving mindset.
Must have a reliable computer and high-speed internet connection.
Ability to work independently in a remote setup, with minimal supervision.
Availability to work during Pacific Standard Time (PST) hours is required.

💡 Responsibilities

Respond to customer inquiries via phone, email, and chat in both Spanish and English.
Provide administrative support including scheduling appointments, data entry, and document preparation.
Maintain accurate records of all customer interactions and transactions.
Resolve customer concerns in a timely and professional manner; escalate complex issues as needed.
Prepare reports and presentations using Microsoft Word, Excel, and PowerPoint.
Coordinate with internal teams to ensure customer satisfaction.
Manage and prioritize multiple tasks while ensuring attention to detail.

Communication SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeWritten communicationMicrosoft Office SuiteVerbal communicationData entryCustomer supportEnglish communicationPowerPoint

Posted 24 days ago

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