Spanish Bilingual Virtual Assistant/Customer Service Representative

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Requirements:

• Fluent in both spoken and written Spanish and English.
• Minimum 1 year of experience in customer service, administrative support, or virtual assistance.
• Strong written and verbal communication skills.
• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly organized with the ability to prioritize and multitask effectively.
• Strong attention to detail and a proactive problem-solving mindset.
• Must have a reliable computer and high-speed internet connection.
• Ability to work independently in a remote setup, with minimal supervision.
• Availability to work during Pacific Standard Time (PST) hours is required.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in both Spanish and English.
• Provide administrative support including scheduling appointments, data entry, and document preparation.
• Maintain accurate records of all customer interactions and transactions.
• Resolve customer concerns in a timely and professional manner; escalate complex issues as needed.
• Prepare reports and presentations using Microsoft Word, Excel, and PowerPoint.
• Coordinate with internal teams to ensure customer satisfaction.
• Manage and prioritize multiple tasks while ensuring attention to detail.