Customer Support Specialist
NewInactive
F
FP MarketsForex and CFD trading
Remote in Philippines, Vietnam, or Cambodia; APAC region, 6:00 AM–3:00 PM and 7:00 AM–4:00 PM UTC+8; rotation shifts Monday–Friday; public holidays and one Saturday and Sunday a monthFull-Time
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Salary not disclosed
Job Details
- Languages
- Excellent written and spoken English
- Required Skills
- Problem SolvingCustomer support
Requirements
- Have excellent written and spoken English.
- Communicate effectively across live chat, email, and phone.
- Bring a customer-oriented mindset and good problem-solving ability.
- Customer support experience is advantageous.
- Experience in forex, CFDs, or the wider financial services industry is advantageous.
- Be willing to learn and adapt in a fast-paced environment.
- Be able to work rotating shifts Monday through Friday: 6:00 AM–3:00 PM or 7:00 AM–4:00 PM UTC+8.
- Be able to work public holidays and one Saturday and Sunday a month.
Responsibilities
- Answer customer queries by telephone, email, and live chat.
- Identify customer problems and provide assistance.
- Educate clients on how to use the company website and trading platforms.
- Communicate with clients about the company’s products and services.
- Assist other departments.