- Own product delivery projects including onboarding, expansion, and upgrades for new and existing customers.
- Serve as the key technical stakeholder, leading architecture, system, networking, and interface discussions with customer IT teams.
- Manage setup, troubleshooting, acceptance testing, and go-live processes.
- Build and maintain strong relationships with customer technical teams as the primary point of contact.
- Analyze technical performance data to optimize solution setups and suggest product improvements.
- Partner with the Product team to define requirements and feature designs.
- Collaborate cross-functionally with Customer Success and Sales departments.
Project ManagementData Analysis