- Develop a deep understanding of customer problems and map them to Cohere solutions.
- Own the technical relationship with customer stakeholders and partners.
- Lead the design and deployment of customer pilots for enterprise and government customers.
- Own the customer technical narrative from discovery and architecture through pilot results and business case.
- Lead technical discussions on customer calls and respond to customer queries about Cohere technology.
- Work with customer executives to prioritize use cases, define success metrics, and build business cases for AI adoption.
- Facilitate customer evaluations and pilots within customer environments.
- Develop and document processes to help the solutions architect team and adjacent teams scale.
- Collaborate with Product and Engineering to align offerings with customer needs and share customer feedback.
- Work with partners to develop strategies for enabling and accelerating their customers.