Action1

#1 risk-based patch management platform for distributed networks trusted by thousands of global enterprises

11-50 employees

Founded 2018

Security

Private Company

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Security Information Technology Cyber Security Software

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions7

North Carolina, United StatesFull-TimeEndpoint managementPosted

Technical Support Engineer Tier I

Provide timely, efficient technical support with prompt responses to customer inquiries.
Troubleshoot and resolve customer issues via phone and other communication channels.
Follow up with customers post-troubleshooting to ensure full product functionality.
Build and maintain an internal knowledge base with useful guides and solutions.
Continuously refine and enhance the customer support process for better efficiency.
Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
Participate in customer meetings when needed to troubleshoot and resolve issues directly.

LinuxTroubleshootingTechnical support

Showing 1 of 7 positions

About Action1

Action1 pioneers autonomous endpoint management, delivering a cloud-native platform that detects, prioritizes, and remediates vulnerabilities across operating systems and third-party apps. Their platform eliminates routine IT labor, protects against ransomware, and ensures a secure digital employee experience. Recognized by Inc. 5000 as America's fastest-growing private software company in 2025, Action1 serves thousands of organizations, including many Fortune 500 companies. They offer a free tier for up to 200 endpoints, with no functional limits.

How We Work

Action1 embraces a fully remote work model, giving you flexibility in your daily schedule. They foster a people-first culture, characterized by low bureaucracy and direct communication. You will find friendly, professional colleagues eager to help you grow. Their environment focuses on outcomes, not micromanagement, supporting continuous professional development and learning.

Engineering at Action1

Engineers at Action1 build and optimize a high-load, infinitely scalable endpoint management platform. You will develop APIs and backend systems, refine SQL queries for billions of data points, and optimize code for numerous connections. They drive real-time vulnerability assessment and autonomous patching, utilizing modern cloud technologies like AWS Lambda, RDS, and Dynamo. Your work helps secure digital infrastructure for thousands of organizations globally.

Why Join Us

Be part of America's fastest-growing private software company, recognized by Inc. 5000.
Work fully remotely with flexible hours, focusing on outcomes and impactful contributions.
Solve complex cybersecurity challenges for Fortune 500 companies and thousands of global users.
Contribute to a people-first culture with direct communication and opportunities for continuous growth.
Shape the future of autonomous endpoint management in a stable yet dynamic environment.

Benefits & Perks

Fully remote work
Stable income
Flexible working hours
Opportunities for promotion
Non-stop professional growth and learning of new technologies
Multitude of interesting challenges and opportunities
Friendly and professional peers

Tech Stack

mobilewidgets

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