Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
Support customers by answering basic operational or technical questions under supervision.
Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.
Learn how to configure and test integrations between e-commerce platforms, ERPs, 3PLs, and marketplaces.
Perform data validation checks (orders, inventory, shipments) to ensure integrations work correctly.
Help monitor sync errors, escalations, and customer-reported issues.
Work with SAs to track project tasks and deadlines.
Escalate technical issues to Solution Architects or Support Engineers with clear documentation.
Contribute to knowledge base articles and internal process documentation.
ShopifyMicrosoft ExcelRESTful APIs+5 more
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About Pipe17
Pipe17 is revolutionizing how modern merchants and fulfillment service providers manage their e-commerce operations. You know the challenges: fragmented systems, manual processes, and delayed data. Pipe17 solves this by providing an AI-native OrderOps platform that makes omnichannel order flows touchless and cost-efficient. You can integrate selling channels, marketplaces, ERPs, WMS, and 3PLs through a single integration. The platform automates order and inventory flows, delivering real-time visibility to keep operations proactive, not reactive. Pipe17 helps companies scale omnichannel operations, onboard faster, protect margins, and reduce operational costs.
How We Work
At Pipe17, values are more than just words; they guide daily operations. The team is built around ownership, integrity, and a strong bias for action. You will find a high-performance environment where everyone is accountable for their decisions and drives outcomes. The company operates with urgency but not recklessness, focusing on what matters most and course-correcting quickly. Teamwork is central, with collaboration across functions being a daily practice. While many team members work remotely, the culture is open, adaptive, and transparent, rewarding personal autonomy.
Engineering at Pipe17
Pipe17 provides an AI-native OrderOps platform with a hub-and-spoke architecture designed for omnichannel commerce. This architecture centralizes and automates order-to-fulfillment processing, connecting front-end order sources to fulfillment centers and back-office applications like ERPs quickly and painlessly in the cloud. The platform uses AI-driven tools, including "Pippen," an AI order operations agent that automates tasks like order routing and exception handling, and was adopted by 70% of users at least once a month in 2025. Pipe17 also launched the industry's first Model Context Protocol (MCP) server for order management, extending connectivity and order management capabilities into AI environments like Claude, ChatGPT, and Gemini. This headless architecture offers flexibility and agility, allowing you to select best-of-breed solutions while protecting existing technology investments.
Why Join Us
You will make a direct impact on company growth and go-to-market success.
You'll have the freedom to execute big ideas with support and resources to get them done.
You will experience high visibility across leadership and the partner ecosystem.
You'll work with a team that values continuous learning and building processes to increase efficiency.
You'll receive a competitive salary, excellent healthcare benefits, and an unlimited vacation policy with a required minimum of two weeks off per year.
Benefits & Perks
Competitive salary.
Great healthcare + dental + vision coverage.
Retirement plan.
Pick your own equipment: Apple laptop + monitor combo and any necessary software.
Unlimited vacation policy, with a requirement to take at least two weeks off each year (most employees take four).