LATAM ERP Solution Consultant, Implementation

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Requirements:

• Minimum of 4 years experience in the software/tech industry.
• Onboarding background - Customer onboardings with Netsuite, Acumatica or other ERP.
• Understand integrations (using REST APIs) with cloud systems.
• Experience with configuring SAAS products.
• Ecommerce experience highly desired.
• Mid-market focus on customers.
• Analytical, problem-solving, and troubleshooting skills.
• Solid project management and customer management skills.
• Experience with Order to cash flow: Products, Sales Orders/Cash Sales, Inventory, Purchase Orders/Transfer Orders, Returns/RMAs, etc.
• Exposure to integrations with NetSuite (via Celigo, Boomi, FarApp or anything else).

Responsibilities:

• Own the customer as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey.
• Be the main technical point of contact guiding the customer to leverage Pipe17 based on best practices and technical knowledge.
• Be consultative and build in-depth customer relationships and a complete understanding of their business goals and objectives.
• Lead multiple projects during the implementation phase and be viewed as an expert in solution design, development and troubleshooting.
• Translate business requirements into product use cases or technical requirements.
• Configure Pipe17 products based on customer requirements.
• Serve as a point of internal escalation on technical issues within the Support org.
• Perform troubleshooting and development assistance to Pipe17 customers and resolve problems when possible, engaging engineering as needed.
• Coach and educate customers to improve adoption of Pipe17.
• Collaborate with internal stakeholders (Engineering, Product, Sales) to complete customer goals.
• Create and improve documentation to help customers and partners help themselves.
• Document onboarding steps for future reference and to transition to other teams as needed.