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Steer

Steer

Business Activity Management

1-10 employees
Founded 2018
Consulting
Private Company
WebsiteLinkedInEmailFacebookShareTweet
ConsultingInformation TechnologySoftware

Remote Work Available

This company offers remote work opportunities. Team members are distributed across the U.S. and Canada.

Open Positions5

United States (Remote)Full-TimeAutomotive SoftwarePosted
Manager of Scaled Customer Success
  • Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
  • Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
  • Operationalize the 'Hive-Mind': Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
  • Drive Proactive Retention: Move the team away from reactive 'firefighting' by using leading indicators to trigger outreach before a customer is at risk.
  • Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.
LeadershipBusiness IntelligenceCRM+2 more
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About Steer

Steer transforms automotive repair shops, pioneering a comprehensive software suite that moves beyond traditional task lists. You empower shop owners to focus on strategic growth and customer retention. With a full CRM marketing suite and intelligent scheduling, Steer helps independent and multi-location shops process appointments and manage customer interactions seamlessly. You are shaping the future of auto service, integrating features like text messaging, email automation, and reputation management. Your solutions save time and drive profitability for automotive businesses.

How We Work

You will join a 100% remote team, with operations based in the United States. This environment supports a collaborative, high-ownership culture where you are empowered to make a significant impact. Steer values diversity, believing that authentic self-expression is key to team success. You will find a flexible work arrangement designed to foster innovation and personal well-being. Decision-making is collaborative, ensuring every team member can contribute to our collective goals.

Engineering at Steer

As an engineer at Steer, you won't just write code; you will architect systems around autonomous, AI-driven workflows. The company is refactoring teams to be agentic-first, emphasizing high-level problem-solving and AI/LLM expertise. You will have the autonomy to experiment and implement the latest tech directly into core products. The platform is built using .NET, Node.js (TypeScript), and React, leveraging PostgreSQL, MySQL, MongoDB, and Redis for robust data management. You will shape our platform for 100% market dominance.

Why Join Us

  • You will lead massive products from start to finish within lean, high-velocity teams.
  • You'll build an AI-integrated, agentic-ready infrastructure that enables autonomous workflows.
  • You receive 100% employer-paid medical, dental, and vision insurance within 30 days.
  • You get flexible PTO with a 15-day minimum and generous parental leave.
  • You'll work in a 100% remote environment with a growth & wellness stipend and WFH equipment.

Benefits & Perks

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment

Tech Stack

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