Steer

Business Activity Management

1-10 employees
Founded 2018
Consulting
Private Company

Open Positions4

United States (Remote)Full-TimeAutomotive Repair, SaaSPosted
  • Conduct a "root to branch" review of the current onboarding playbook and implement a streamlined, automated, and repeatable version
  • Manage, coach, and upskill a team of Onboarding Specialists, setting clear expectations and rebuilding a culture of winning
  • Partner with Sales to ensure seamless handoffs and with Customer Success to ensure long-term health is baked into the implementation
  • Directly impact company-wide Churn and CSAT scores by ensuring every customer feels "high-touch" care through "high-tech" efficiency
  • Define and track the metrics that matter (Time-to-Value, Activation rates, Team Capacity)
Showing 1 of 4 positions

About Steer

Steer is a rapidly growing software company revolutionizing automotive repair shop management. We offer a comprehensive CRM and scheduling suite, empowering shop owners to focus on what matters most: their customers. Our platform integrates essential tools – from text messaging and email automation to reputation management and appointment scheduling – all in one user-friendly platform. We're transforming the industry by streamlining operations and boosting profitability for our clients. Our tech stack includes technologies like nginx, Amazon Route 53, and Heroku DNS, reflecting our commitment to building a reliable and scalable platform. We prioritize a collaborative and innovative work culture with a focus on continuous learning and improvement. While currently a smaller company (1-10 employees), Steer's recent acquisition of AutoOps positions us for significant growth in the thriving automotive software market. We offer 100% remote work, excellent benefits, and a supportive environment that fosters personal and professional development. Join us and help shape the future of automotive repair.

Tech Stack

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