Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in

Steer

👥 1-10ConsultingInformation TechnologySoftware💼 Private Company
Website LinkedIn Email Facebook

Steer is a rapidly growing software company revolutionizing automotive repair shop management. We offer a comprehensive CRM and scheduling suite, empowering shop owners to focus on what matters most: their customers. Our platform integrates essential tools – from text messaging and email automation to reputation management and appointment scheduling – all in one user-friendly platform. We're transforming the industry by streamlining operations and boosting profitability for our clients. Our tech stack includes technologies like nginx, Amazon Route 53, and Heroku DNS, reflecting our commitment to building a reliable and scalable platform. We prioritize a collaborative and innovative work culture with a focus on continuous learning and improvement. While currently a smaller company (1-10 employees), Steer's recent acquisition of AutoOps positions us for significant growth in the thriving automotive software market. We offer 100% remote work, excellent benefits, and a supportive environment that fosters personal and professional development. Join us and help shape the future of automotive repair.

Related companies:

🏢 Blueprint
👥 1-10Business DevelopmentFitnessWellnessHealth Care
Website LinkedIn Email Facebook Twitter
🏢 Cartwheel
👥 1-10💰 $5,600,000 Seed 9 months ago
Website LinkedIn
🏢 Substance
👥 1-10Plastics and Rubber ManufacturingIndustrialPrintingManufacturing
Website LinkedIn Email Facebook Twitter

Jobs at this company:

Apply
🔥 Onboarding Specialist
Posted about 9 hours ago

📍 United States

🔍 Automotive repair

  • 1+ years of experience in onboarding where you owned a time target.
  • Experienced using HubSpot, Salesforce or a similar CRM tool.
  • Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.
  • Ability to effectively solve customer escalations as needed, interacting with customer support, development, and product to see issues through from start to finish.
  • Ability to learn new software applications quickly.
  • Ability to adapt quickly in a fast-paced, startup environment.
  • Help customers successfully onboard and begin using Steer through video calls, emails, and phone calls with customers.
  • Track and monitor all assigned customer issues and requests through resolution, ensuring customers are updated regularly.
  • Partner with departments such as technical support, development, and product to drive successful launches with customers, properly manage expectations, drive customer outcomes and feature adoption, while managing the overall long-term relationship.
  • Assist in building processes and assets that enable steer to scale the Customer Success organization
  • Proactively identify and mitigate cancellations, seeking assistance internally as needed
  • Build and cultivate consultative customer relationships to ensure strong product usage and adoption of new product capabilities by customers.
  • Provide strategic insights and feedback to the Product team on what is working and what is not, to drive increased sales velocity and adoption.

SalesforceREST APICommunication SkillsProblem SolvingCustomer serviceAccount ManagementAbility to learnClient relationship managementRelationship managementTechnical supportCRMCustomer SuccessSaaS

Posted about 9 hours ago
Apply