Onboarding Specialist

Posted about 8 hours agoViewed

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💎 Seniority level: Junior, 1+ years

📍 Location: United States

🔍 Industry: Automotive repair

🏢 Company: Steer👥 1-10 Consulting Information Technology Software

⏳ Experience: 1+ years

🪄 Skills: SalesforceREST APICommunication SkillsProblem SolvingCustomer serviceAccount ManagementAbility to learnClient relationship managementRelationship managementTechnical supportCRMCustomer SuccessSaaS

Requirements:

1+ years of experience in onboarding where you owned a time target.
Experienced using HubSpot, Salesforce or a similar CRM tool.
Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.
Ability to effectively solve customer escalations as needed, interacting with customer support, development, and product to see issues through from start to finish.
Ability to learn new software applications quickly.
Ability to adapt quickly in a fast-paced, startup environment.

Responsibilities:

Help customers successfully onboard and begin using Steer through video calls, emails, and phone calls with customers.
Track and monitor all assigned customer issues and requests through resolution, ensuring customers are updated regularly.
Partner with departments such as technical support, development, and product to drive successful launches with customers, properly manage expectations, drive customer outcomes and feature adoption, while managing the overall long-term relationship.
Assist in building processes and assets that enable steer to scale the Customer Success organization
Proactively identify and mitigate cancellations, seeking assistance internally as needed
Build and cultivate consultative customer relationships to ensure strong product usage and adoption of new product capabilities by customers.
Provide strategic insights and feedback to the Product team on what is working and what is not, to drive increased sales velocity and adoption.

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