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The Dennemeyer Group offers high-quality services for the protection and management of Intellectual Property rights and is committed to being the first-choice partner for customers globally. With more than 55 years of experience in the industry and 20+ offices worldwide, Dennemeyer manages nearly three million IP rights of around 8,000 customers. Organizations with even the largest, most diverse IP portfolios turn to the Dennemeyer Group for reliable protection, administration and management of their most valuable assets. In addition to a full spectrum of IP-related legal services, Dennemeyer offers IP strategy consulting, comprehensive IP management software, IP maintenance services and cutting-edge patent search and analysis tools.

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👥 1001-5000💰 $200,000,000 Series E over 2 years agoSoftware Development

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🔥 Client Onboarding Specialist (remote) (f/m/d)

Posted 7 days ago

📍 United States of America

🔍 Intellectual Property

🔧 Requirements

Ideally professional diploma or qualification in a related field (e.g., Commerce or Administration) or working experience in IP or a Customer Service orientated role
Positive and proactive attitude with the ability to adapt and learn quickly
Ability to work both independently with minimal supervision and collaboratively within a team
Excellent organizational skills, able to prioritize work and meet tight deadlines
Excellent communication and problem-solving skills
Client orientated thinking
Very good command of MS Office (Outlook, Word, Excel, PowerPoint)
Fluency in English (written and spoken); other languages are considered as an asset

💡 Responsibilities

Guide new clients through the onboarding process, ensuring a seamless transition and setup of their services.
Liaise with commercial team during prospecting and consult regarding client-centric solutions for our Patent renewals department
Manage, maintain, and regularly update client-specific portfolios in alignment with client requirements and company standards.
Handle client inquiries with professionalism, discretion and promptly in a multinational environment, delivering excellent customer service during US time zones.
Act as a key liaison between clients and cross-functional teams, facilitating smooth communication and resolution of client concerns.
Convey patent-related information clearly and efficiently to other Dennemeyer departments and customers worldwide, maintaining consistency and quality.
Identify opportunities to improve workflows and enhance the onboarding experience for US clients.

Communication SkillsMicrosoft ExcelCustomer serviceAttention to detailOrganizational skillsProblem-solving skillsMS OfficeClient relationship managementCross-functional collaborationData entryProcess improvementCustomer supportEnglish communication

Posted 7 days ago

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