Client Onboarding Specialist (remote) (f/m/d)

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Requirements:

• Ideally professional diploma or qualification in a related field (e.g., Commerce or Administration) or working experience in IP or a Customer Service orientated role
• Positive and proactive attitude with the ability to adapt and learn quickly
• Ability to work both independently with minimal supervision and collaboratively within a team
• Excellent organizational skills, able to prioritize work and meet tight deadlines
• Excellent communication and problem-solving skills
• Client orientated thinking
• Very good command of MS Office (Outlook, Word, Excel, PowerPoint)
• Fluency in English (written and spoken); other languages are considered as an asset

Responsibilities:

• Guide new clients through the onboarding process, ensuring a seamless transition and setup of their services.
• Liaise with commercial team during prospecting and consult regarding client-centric solutions for our Patent renewals department
• Manage, maintain, and regularly update client-specific portfolios in alignment with client requirements and company standards.
• Handle client inquiries with professionalism, discretion and promptly in a multinational environment, delivering excellent customer service during US time zones.
• Act as a key liaison between clients and cross-functional teams, facilitating smooth communication and resolution of client concerns.
• Convey patent-related information clearly and efficiently to other Dennemeyer departments and customers worldwide, maintaining consistency and quality.
• Identify opportunities to improve workflows and enhance the onboarding experience for US clients.