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📍 Canada

🧭 Full-Time

💸 95000.0 - 120000.0 CAD per year

🔍 Software Development

🏢 Company: Mozilla👥 5001-10000💰 $300,000 Angel over 20 years ago🫂 Last layoff 7 months agoInternetOpen SourceWeb BrowsersSoftwareBrowser Extensions

  • 7+ years experience in customer support roles, including at least 3 years in a leadership or management capacity.
  • Hands-on experience administering support platforms (Zendesk preferred).
  • Proven success building or scaling support operations in a startup or growth-stage company.
  • Experience with technical product support and payment/billing support.
  • Strong communication skills and comfort working with distributed, cross-functional teams.
  • Experience supporting freemium, open-source, or B2C SaaS products.
  • Define workflows, service levels, and processes for both technical and billing/donor support.
  • Own tools like Zendesk (or similar)—set up macros, triggers, automations, and reporting.
  • Develop unified approaches across our free desktop and mobile apps and our paid web-based services.
  • Partner with our Community Team to empower, recognize, and harness the energy of our global volunteer helpers.
  • Expand our knowledge base and explore smart automation and AI tools to improve deflection and self-help.
  • Identify and oversee any outsourced support partners as needed.
  • Define the tone, voice, and overall philosophy of user-facing help.
  • Monitor key metrics like response time, CSAT, and ticket volume; use insights to improve efficiency and satisfaction.
  • Work closely with product and engineering to resolve issues and advocate for user needs

Project ManagementHR ManagementProduct OperationsCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsDocumentationTroubleshootingTeam managementTechnical supportCustomer supportSaaSBudget management

Posted about 11 hours ago
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📍 United States of America

💸 153800.0 - 235000.0 USD per year

🔍 Digital Substation

🏢 Company: vernova_externalsite

  • Min. 15+ years of experience in product management, business management, technology development
  • Outstanding knowledge protection and control products and solutions for T&D
  • Comfortable in taking initiative in thought leadership, innovation and creativity
  • Strong business & technical acumen. A strong interest in business development, commercial aspects is an essential component to be successful in this role
  • Strategic thinker with hand-on problem-solving mindset ready to take decision also under uncertainty
  • Excellent interpersonal, communication, presentation, and influential skills.
  • Domain knowledge in Electricity Transmission, Distribution, Industrial, Automation markets
  • Develop customer connections, understand industry trends & growth opportunities for related segments
  • Define Digital Substation and central protection and control strategies, products/solutions roadmap, and business cases
  • Drive technology differentiation and roadmap, in coordination with GA CTO Organization
  • Manage Products & Solutions life cycle, in coordination with GA regions and Global Supply Chain
  • Partner with GA regions to define marketing, commercial growth, delivery, and services strategies
  • Build efficient organization structure and diverse teams. Develop talents and capabilities to support individuals’ development and maximize business performance, create a culture of innovation and accountability
  • Develop internal and external relationships to identify, lead or support cross-portfolio initiatives and projects
  • Contribute to Grid Automation long term strategy definition and execution, in coordination with GA CTO Organization
  • Propose partnerships and acquisitions to meet business growth initiatives.

LeadershipBusiness DevelopmentBusiness IntelligenceProduct ManagementProduct OperationsCross-functional Team LeadershipProduct DevelopmentStrategyCommunication SkillsCustomer serviceExcellent communication skillsSales experienceMarket ResearchRisk ManagementTeam managementStakeholder managementDigital MarketingTechnical supportFinancial analysisData analyticsData managementBudget management

Posted about 14 hours ago
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📍 United States

🧭 Full-Time

💸 215900.0 - 254000.0 USD per year

🔍 Healthcare

🏢 Company: Headway👥 201-500💰 $125,000,000 Series C over 1 year agoMental Health Care

  • 6+ years building platforms that leverage ML for automated decision-making, preferably in healthcare, insurance, or adjacent risk domains.
  • Understand the complexities of health insurance - from claims processing to benefits determination - and have built systems that improve billing accuracy or clean claims rates.
  • Comfortable diving deep with engineering and data science teams on complex technical problems and can drive architectural decisions for scalable platforms.
  • Led initiatives requiring difficult tradeoffs between accuracy, speed, and user experience, and can influence stakeholders across multiple teams.
  • Excel at analyzing complex datasets to identify root causes and drive systematic improvements to platform performance.
  • Own the benefits determination platform strategy and roadmap to achieve company goals for billing accuracy and collections loss reduction.
  • Build ML-powered systems that interpret complex insurance data and handle thousands of payer-specific edge cases.
  • Drive technical decisions on platform architecture, model deployment, and system scalability with engineering leadership.
  • Collaborate with Engineering and Data Science on developing models that improve benefits interpretation accuracy and confidence scoring.
  • Partner with Insurance Operations and Customer Care to understand manual intervention patterns and automate high-volume workflows.

AWSBackend DevelopmentLeadershipSQLData AnalysisMachine LearningProduct ManagementProduct OperationsCross-functional Team LeadershipProduct DevelopmentStrategyData scienceCommunication SkillsAnalytical SkillsRESTful APIsData modeling

Posted about 20 hours ago
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📍 Ukraine

🧭 Contract

🔍 Education

🏢 Company: ELVTR👥 51-100EducationE-LearningTraining

  • Hands-on experience with multiple LLMs, image/audio generators, and automation platforms.
  • Comfort with SQL / Python /Vibe coding for quick-and-dirty analytics and dashboarding.
  • Familiarity with data-privacy / governance frameworks (GDPR, SOC-2, ISO 27001).
  • Build a bite-sized “ELVTR AI Academy” (videos, live labs, cheat-sheets); run weekly office hours; host one knockout demo day per month.
  • For each department, identify the five biggest time-sinks and ship AI-augmented SOPs that slash ≥ 25 % off time-to-done.
  • Maintain our “Approved AI Stack,” balance wow-factor with security and cost, run rapid pilots, kill bad bets fast.
  • Launch a searchable library of prompts, templates, and case studies—refresh it weekly.
  • Own a lightweight exec dashboard (hours saved, quality lifted, dollars earned) and translate dry numbers into punchy narratives.
  • Work with the CEO to nurture an “AI-first” mindset, build a guild of department AI champions, celebrate wins, crush FUD, and keep experimentation fun.

PythonSQLArtificial IntelligenceData AnalysisMachine LearningProduct OperationsAzureCommunication SkillsComplianceData visualizationData modelingData analytics

Posted 1 day ago
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📍 United States

💸 115000.0 - 143000.0 USD per year

🏢 Company: vernova_externalsite

  • 10+ years of progressive experience in Commercial Operations, Deal Desk, Strategic Pricing, or Proposal Management—preferably in enterprise software or SaaS.
  • Strong experience leading or supporting large, complex enterprise deals involving multi-year terms, non-standard clauses, and high customer visibility.
  • Deep knowledge of commercial deal structures, pricing strategies, and software contracting principles.
  • Excellent communication and executive presence; confident engaging with senior leaders and guiding cross-functional teams through complex decisions.
  • Strong command of CRMs and analytics platforms (e.g., Salesforce, Responsive, Aha!, Power BI etc) and experience driving systems improvements.
  • Detail-oriented with a disciplined, process-driven mindset and strong analytical skills.
  • Ability to lead initiatives independently and work effectively across functions in a matrixed organization.
  • Lead the development of commercial frameworks for complex, high-value deals—balancing revenue, risk, and compliance while aligning with customer requirements.
  • Own the creation and governance of tailored commercial proposals, ensuring clarity, competitiveness, and alignment with internal standards.
  • Serve as a key commercial advisor to Sales and a point of coordination across Legal, Finance, and Product for deal-specific strategy and approvals.
  • Clearly articulate deal strategy, risks, and trade-offs to senior stakeholders, including regional leadership and functional heads.
  • Maintain rigour around commercial policies, pricing guidelines, and approval workflows. Ensure adherence to internal controls, ASC 606 requirements, and audit standards.
  • Partner with Commercial Excellence and Sales Operations teams to identify and implement improvements to commercial systems and processes.
  • Define and monitor KPIs related to deal velocity, pricing discipline, sales efficiency, and margin impact.
  • Champion commercial execution best practices and uphold process rigor in a dynamic, high-growth environment.

SalesforceProduct OperationsCross-functional Team LeadershipCommunication SkillsAnalytical SkillsMicrosoft ExcelNegotiationComplianceAccount ManagementReportingSales experienceRisk ManagementStakeholder managementFinancial analysisSaaSBudget management

Posted 1 day ago
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🔥 Ops Generalist
Posted 1 day ago

📍 United States

🧭 Contract

🔍 Healthcare

🏢 Company: Wisp👥 11-50💰 Seed about 6 years agoWomen'sWellnessHealth Care

  • Strong problem-solving skills, a data-driven mindset, and a proven track record of driving cross-functional initiatives.
  • Comfortable navigating ambiguity, managing multiple projects, and collaborating across teams to ensure seamless execution and alignment with business goals.
  • Strong leadership, motivational skills, and the ability to effectively communicate across different levels of the organization.
  • Excellent conflict resolution skills, a sense of accountability, and the ability to delegate tasks effectively to empower their team.
  • Proficient in MS Suite, including Microsoft Excel; experience working in Asana and Notion is a plus.
  • Collaborate and or lead on end-to-end project planning and execution for key Ops initiatives, ensuring timely delivery and alignment with priorities.
  • Where needed, act as a liaison between Operations, Engineering, Ecommerce, and Compliance to streamline workflows, resolve blockers, and maintain alignment on key deliverables.
  • Collaborate with a cross-functional team to identify growth opportunities, develop plans, and execute impactful initiatives that improve business outcomes.
  • Use data analysis tools like Amplitude, VWO, and Looker to identify insights, inform decision-making, and track performance metrics.
  • Identify inefficiencies, implement process improvements, and introduce scalable solutions to improve operational workflows.
  • Serve as a secondary point of contact for pharmacy communications to ensure product launches, updates, and issue resolutions are managed effectively.

Project ManagementData AnalysisProduct OperationsCross-functional Team LeadershipOperations ManagementAmplitude AnalyticsCommunication SkillsCollaborationMicrosoft ExcelProblem-solving skillsData visualizationStakeholder managementStrategic thinkingProcess improvement

Posted 1 day ago
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📍 United States, Canada

🧭 Full-Time

🔍 Procurement, Finance, Spend Management

🏢 Company: Procurify👥 101-250💰 $20,000,000 7 months agoCloud ComputingSaaSSupply Chain ManagementEnterprise SoftwareFinTechSoftwareProcurement

  • 8+ years of product management experience, with 3+ in senior leadership roles in B2B SaaS.
  • Proven ability to scale B2B SaaS products from a Series C stage and beyond.
  • Experience with procurement, finance, and/or spend management products with integrations into ERPs (think Office of the CFO).
  • Familiarity with multi-threaded revenue streams, combining subscription and integrated transactional revenue.
  • A track record of success leading and scaling multi-disciplinary product teams (PM, Design, Product Ops).
  • Strong analytical skills with a bias for data-informed decision making.
  • Deep understanding of agile product development and customer-centric design principles.
  • Comfort operating in fast-paced, ambiguous environments—bringing structure where needed.
  • Communication and systems thinking—adept at working across layers of context for both executives and individual contributors.
  • Experience embedding AI into workflow automation, insight generation, or intelligent product features.
  • Define and execute a product vision that bridges our spend management platform, payments, and AI capabilities.
  • Translate company strategy into a clear product roadmap that prioritizes business impact and customer outcomes.
  • Lead and scale the Product Management and Design teams.
  • Grow transactional revenue through targeted product innovation and increased customer adoption, while ensuring sustained performance of subscription revenue.
  • Shape effective collaboration across Product, Engineering, GTM, and Customer Success—ensuring coordinated execution and feedback loops.
  • Drive the evolution of our AI product strategy—identifying where automation and intelligence add real value.
  • Champion product rigor, from discovery to delivery—ensuring speed without sacrificing quality.
  • Set clear product & adoption success metrics, and regularly communicate results and learnings across the company.
  • Hire and develop future product leaders—shaping a culture of ownership, curiosity, and impact.

LeadershipAgileData AnalysisProduct ManagementProduct OperationsCross-functional Team LeadershipProduct DevelopmentRESTful APIsStrategic thinkingSaaS

Posted 1 day ago
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📍 North America

🧭 Full-Time

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 12 months agoManagement Information SystemsHuman ResourcesRecruitingSoftware

  • Have an unnatural curiosity and excitement about the end-user and the jobs they do
  • Bring an Engineering mindset to product problems
  • Demonstrate taste
  • Be an excellent writer and synthesizer
  • Build a thesis for prioritization
  • Have a strong business sense
  • Own the entire roadmap for a large portion of Ashby's existing modules
  • Contribute to overall product strategy
  • Focus on execution of individual projects
  • Ensure excellent execution across product quality and velocity

SQLBusiness AnalysisBusiness IntelligenceData AnalysisProduct ManagementProduct OperationsCross-functional Team LeadershipProduct DevelopmentStrategyProduct AnalyticsCommunication SkillsAnalytical SkillsCI/CDProblem SolvingAgile methodologiesRESTful APIsPresentation skillsWritten communicationNegotiation skillsEmpathyVerbal communicationData modelingSaaSA/B testing

Posted 1 day ago
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🔥 Reporting Assistant
Posted 1 day ago

📍 Philippines, India, Colombia

🧭 Full-Time

🔍 E-commerce

🏢 Company: Activate Talent

  • 1+ year experience in e-commerce operations or marketplace support (Amazon experience strongly preferred)
  • Familiarity with product listings, BSR, Buy Box, and listing optimization
  • Comfortable working with spreadsheets and daily reporting tools
  • Excellent communication and organizational skills
  • Run and review daily Best Seller Rank (BSR) reports to monitor listing performance.
  • Assist in capturing and organizing daily BSR screenshots (in collaboration with another team member).
  • Track and report out-of-stock products daily.
  • Support the team by verifying badges and performance on active Lightning Deals.
  • Check the accuracy of product tags and categories, images and swatches, titles, bullet points, descriptions, prices and Buy Box presence, A+ content, BSR spikes, and category nodes.

Amazon FBAProduct OperationsMicrosoft ExcelReporting

Posted 1 day ago
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📍 United States

🧭 Full-Time

💸 250000.0 - 270000.0 USD per year

🔍 SaaS

🏢 Company: Exactera👥 251-500💰 $33,000,000 almost 2 years agoFinancial ServicesInformation TechnologySoftware

  • 10+ years of product management experience, with 5+ years in senior leadership roles in a SaaS environment.
  • Proven experience in tax technology, fintech, regulatory compliance, or enterprise B2B platforms.
  • Deep understanding of Agile frameworks, product discovery techniques, and data-driven decision-making.
  • Develop and own the multi-year product vision aligned with business strategy, customer needs, and evolving tax technology trends.
  • Design, implement, and lead the full product-engineering lifecycle, from discovery and requirements through design, development, launch, support, and post-release optimization, in concert with the VP of Engineering.
  • Build, lead, and mentor a world-class product team, fostering a high-performance, ownership-driven culture.

LeadershipAgileProduct ManagementProduct OperationsCross-functional Team LeadershipProduct DevelopmentProduct AnalyticsProduct designComplianceMarket ResearchTeam managementStakeholder managementStrategic thinkingCustomer SuccessSaaS

Posted 2 days ago
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