Interpret behavioral health documentation and coding review results and translate them into clear, actionable provider education.
Determine whether a flagged finding is accurate and identify findings that were flagged incorrectly.
Serve as a subject matter expert by answering provider and internal-team questions on behavioral health coding and billing findings.
Deliver clear, accurate, and empathetic responses to providers through support channels such as Zendesk.
Contribute to provider education efforts by drafting content and identifying documentation gaps.
Partner with the Customer Experience team to build knowledge base resources.
Provide insights on coding trends and recommend improvements to tooling and processes.
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About Headway
Headway is transforming mental healthcare, making quality therapy accessible and affordable for everyone. They build a network of over 70,000 therapists across all 50 states who accept insurance. This innovative approach streamlines administrative burdens for providers and connects over 1 million patients to the care they need. Headway handles complex tasks like credentialing and billing, empowering therapists to focus on patient well-being.
How We Work
Headway embraces a hybrid work model, allowing employees to thrive remotely across the U.S. or from optional offices in New York, San Francisco, and Seattle. They foster a collaborative environment where every team member is encouraged to own outcomes, not just tasks. This means going where you are needed to advance the mission, prioritizing impact, and continuously seeking to improve processes and tools.
Engineering at Headway
Engineers at Headway tackle the complex challenges of a fragmented healthcare system, building reliable abstraction layers that translate into seamless user experiences. You'll build best-in-class practice management tools for therapists, create interfaces for personalized patient engagement, and develop AI-powered clinical systems. Their stack includes TypeScript, Python 3, React, Remix, Next.js, FastAPI, Postgres, and AWS. They actively experiment with AI tools like Claude and Gemini, and are building in-house solutions.
Why Join Us
Drive real impact by solving the crisis of mental healthcare access in America.
Own end-to-end product development, from architecture to user experience, in a Series D company with over $325M in funding.
Work with a modern tech stack and innovative AI tools to build scalable solutions.
Join a team that values mentorship, continuous improvement, and shipping fast to gather real user feedback.
Apply your skills to problems that matter, contributing to a mission-driven organization.
Benefits & Perks
Competitive base salary plus a competitive equity package.
Comprehensive medical, dental, and vision coverage.
401(k) and Roth plans.
Flexible PTO, 13 paid holidays, and a full week off in December.
16-week parental leave and Carrot Fertility reimbursement.
Therapy reimbursement and a professional development budget.