Clinical Strategy Manager, Provider Product

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Requirements:

• Licensed clinician with 8+ years of post-graduate experience (LCSW, LMHC, PsyD, PhD, or equivalent) with strong experience in clinical quality, strategy, healthcare operations, or developing EHRs.
• Experience developing digital health products and/or electronic health records.
• Eager and adept at working in concert with product, operations, and sales teams to infuse clinical strategy across the organization.

Responsibilities:

• Support the expansion of the Headway provider-facing digital product and platform.
• Collaborate with Headway's specialized product teams across provider, patient, payer, and billing domains to identify critical product initiatives, ensuring comprehensive clinical input is integrated throughout all stages of product development.
• Leverage clinical expertise to guide the Product team in developing and enhancing comprehensive processes that optimize patient care / patient safety, clinical quality, and experience on Headway's platform and technologies.
• Distill complex clinical processes and language in order to move product implementation forward.
• Define, track, and analyze performance of the product in key areas including but not limited to provider use/feedback, patient satisfaction, and overall clinical quality. Obtaining both quantitative and qualitative data to pinpoint areas of opportunity and delve deeper into complex, ambiguous problems.
• Work with Education and Engagement Clinical Leads to improve clinician engagement and satisfaction with Headway products, support development of the onboarding training program, specifically around training providers to integrate with and utilize the Headway platform.
• Orchestrate and secure cross-functional consensus among key stakeholders, including data analysts, designers, and engineers, to drive collaborative project execution.