GeneDx

GeneDx uses artificial intelligence and machine learning to analyze patient data to provide insights to transform the practice of medicine.

201-500 employees

Founded 2017

$150M post ipo equity

Artificial Intelligence (AI)

Public Company

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Artificial Intelligence (AI)Medical Predictive Analytics Machine Learning Analytics Health Care+1 more

Open Positions15

RemoteFull-TimeGenetics and GenomicsPosted

MSL Support and Clinician Engagement (West)

Serve as a point of contact for inbound clinician communications directed to the MSL team.
Deliver proactive onboarding support for new ordering clinicians.
Track early ordering behavior and identify opportunities for education, clarification, or escalation.
Respond to routine, non-interpretive questions related to test utilization, ordering workflows, and report navigation.
Triage requests for test result discussions and scientific consults to the appropriate MSL.
Prepare concise background summaries to support efficient hand-off of communication to MSLs.
Manage and organize shared MSL inboxes, ensuring timely and professional responses.
Document clinician interactions, follow-ups, and escalations in designated tracking systems or CRM tools.
Contribute to the continuous improvement of MSL workflows, templates, and clinician support materials.

CRM

Showing 1 of 15 positions

About GeneDx

GeneDx is transforming healthcare by delivering personalized, actionable insights that improve health outcomes for patients globally. Specializing in rare diseases, they leverage decades of genomic expertise and advanced data science to interpret clinical data at scale. The company offers comprehensive genetic testing services, including whole exome and whole genome sequencing, providing rapid and precise answers. Their proprietary GeneDx Infinity™ dataset, with over 2.5 million genetic tests and nearly one million exomes and genomes, fuels deeper insights and more accurate diagnoses, combined with AI and clinical expertise.

How We Work

At GeneDx, creativity and innovation are paramount. The company cultivates an environment where diverse perspectives are embraced, and every voice contributes to shared success. They foster a culture of challenge and support, encouraging both personal and professional growth. GeneDx emphasizes being bold, communicating directly with empathy, delivering on commitments, adapting to change, and operating with a bias for action.

Innovation in Genomics

GeneDx is at the intersection of diagnostics and data science, utilizing cutting-edge genomic technologies to solve complex diagnostic challenges. Their advanced detection methods interrogate genes for complex variants, identifying underlying causes of conditions often missed by other tests. They apply AI tools, such as their machine learning-powered gene ranker, Multiscore, to harness their vast data, scale their platform, and increase speed and turnaround time. GeneDx has also focused on accelerating time-to-diagnosis for critically ill newborns through scalable genomic solutions.

Why Join Us

Contribute to a mission that empowers individuals to live healthier lives through genomic insights.
Work with a team of over a hundred MDs and PhDs and 150 genetic counselors, transforming complex data into clear, trusted answers.
Engage with a massive and growing rare disease dataset, GeneDx Infinity™, driving continuous discovery and improved diagnostic findings.
Be part of a company recognized for innovation, including being named one of Fast Company's Most Innovative Companies.

Benefits & Perks

Paid Time Off (PTO)
Health, Dental, Vision and Life insurance
401k Retirement Savings Plan
Employee Discounts
Voluntary benefits