Facilitate communication between internal teams, healthcare providers, and clients.
Answer clients’ clinical questions regarding incoming samples, testing, and results.
Resolve clinical issues related to test orders.
Manage routine cases with appropriate escalation and follow-through.
Document case progress accurately in internal systems.
Meet or exceed productivity and quality standards.
Serve as subject matter expert for designated genes or workflows.
Review and abstract clinical information provided by clients.
Contribute to clinical review of marketing or website materials.
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About GeneDx
GeneDx is transforming healthcare by delivering personalized, actionable insights that improve health outcomes for patients globally. Specializing in rare diseases, they leverage decades of genomic expertise and advanced data science to interpret clinical data at scale. The company offers comprehensive genetic testing services, including whole exome and whole genome sequencing, providing rapid and precise answers. Their proprietary GeneDx Infinity™ dataset, with over 2.5 million genetic tests and nearly one million exomes and genomes, fuels deeper insights and more accurate diagnoses, combined with AI and clinical expertise.
How We Work
At GeneDx, creativity and innovation are paramount. The company cultivates an environment where diverse perspectives are embraced, and every voice contributes to shared success. They foster a culture of challenge and support, encouraging both personal and professional growth. GeneDx emphasizes being bold, communicating directly with empathy, delivering on commitments, adapting to change, and operating with a bias for action.
Innovation in Genomics
GeneDx is at the intersection of diagnostics and data science, utilizing cutting-edge genomic technologies to solve complex diagnostic challenges. Their advanced detection methods interrogate genes for complex variants, identifying underlying causes of conditions often missed by other tests. They apply AI tools, such as their machine learning-powered gene ranker, Multiscore, to harness their vast data, scale their platform, and increase speed and turnaround time. GeneDx has also focused on accelerating time-to-diagnosis for critically ill newborns through scalable genomic solutions.
Why Join Us
Contribute to a mission that empowers individuals to live healthier lives through genomic insights.
Work with a team of over a hundred MDs and PhDs and 150 genetic counselors, transforming complex data into clear, trusted answers.
Engage with a massive and growing rare disease dataset, GeneDx Infinity™, driving continuous discovery and improved diagnostic findings.
Be part of a company recognized for innovation, including being named one of Fast Company's Most Innovative Companies.