Invoca

👥 201-500💰 $83,000,000 Series F over 2 years agoDigital Marketing Artificial Intelligence (AI)Advertising Analytics Telecommunications💼 Private Company

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Invoca is a leader in conversation intelligence AI, helping marketing, e-commerce, and contact center teams harness actionable insights from customer conversations. With integrations into major technology platforms, Invoca enhances digital interactions and drives revenue growth for top consumer brands. The company has raised $184M in funding from prominent venture capitalists.

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Jobs at this company:

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🔥 Senior Software Engineer II

Posted 1 day ago

📍 United States, Canada

🧭 Full-Time

💸 127000.0 - 191000.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years development/engineering experience
Agile team experience and a demonstrated passion for software development
Experience (or interest) in some of our primary technologies: Ruby on Rails (or similar), MySQL/PostgreSQL, React/GraphQL, and HTML/CSS/JavaScript
An understanding of database fundamentals and design
Strong build vs buy evaluation mindset combined with iterative MVP development experience
Experience building conversational chat bots
Competence in several skills apart from pure coding, such as monitoring, performance optimization, integration testing, security and more
Effective and timely communication skills, ensuring leaders are kept up to date on progress, blockers, and have advance warning of potential surprises (both positive and negative)

💡 Responsibilities

Foster a collaborative environment for you and your teammates to deliver high-quality features in an iterative way, collecting customer feedback early and often as you solve new asynchronous messaging use cases
Build new functionality both within an existing monolith as well as using external services where appropriate, weighing buy vs build decisions in service of delivering quickly to validate new features
Have end-to-end responsibility for complex projects that require the work of multiple people to complete, and that will be building out new greenfield product capabilities
Level up those around you to help them grow while reinforcing your own knowledge
Propose new technologies/architectures/vendors where appropriate and work with technical leadership to drive adoption
Quickly and effortlessly diagnose the root cause of problems in your team’s service area
Be part of a self-sufficient team with a dedicated Product Manager and Tech Lead
Proactively communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
Be able to help guide a team around impediments to progress
Participate in an on-call rotation supporting the team’s services
Support diversity, equity and inclusion at Invoca

Backend DevelopmentGraphQLLeadershipPostgreSQLSoftware DevelopmentSQLAgileHTMLCSSJavascriptMySQLReact.jsRuby on RailsREST APICommunication SkillsCI/CDProblem SolvingMentoringMicroservicesTeamworkSoftware EngineeringDebugging

Posted 1 day ago

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🔥 Contractor - PR & Digital Content Program Manager

Posted 15 days ago

🧭 Contract

🔍 B2B/B2C tech

🔧 Requirements

8+ years of PR and/or marketing communications experience leading communications for B2B/B2C tech companies
Proven track record of creating impactful and measurable communications campaigns
Managing multiple projects simultaneously and work autonomously with guidance from broader teams
Excellent writing skills and experience writing for global audiences across various channels
Ability to fluidly navigate between strategy and execution (can develop high-level strategic plans and also produce crisp, clear communications that drive results)
Attention to the micro details while driving key project management
Experience working cross-functionally and communicating with all roles, departments, and levels of seniority of the organization
Proficiency in project management software (e.g., Asana or similar)
Experience with podcast production management systems, podcast analytics platforms
Strong understanding of content calendars and editorial planning tools and workflows
Proficiency in LinkedIn and other business-centric social platforms

💡 Responsibilities

Drive day-to-day PR activities and media relations
Grow and maintain relationships with key media, journalists, and influencers to align on story ideas and secure coverage
Drive point on existing executive thought leadership byeline program
Develop communications strategies for product launches and company announcements
Identify and secure main-stage speaking opportunities at premier industry events
Lead awards program strategy to validate Invoca's technology innovation and highlight customer success stories
Amplify executive thought leadership across social, video, and content channels
Identify and execute strategic paid media placements and sponsored content opportunities to amplify Invoca's message in targeted industry publications and digital channels
Develop and manage sponsor relationships for high-visibility industry events, creating integrated programs that maximize ROI across speaking opportunities, booth presence, and content collaboration
Own end-to-end podcast development, from concept to execution
Develop production timeline, episode planning, and guest coordination
Manage relationships with production partners and internal stakeholders
Create a promotional strategy to drive audience growth
Establish metrics and reporting framework for podcast success

Posted 15 days ago

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🔥 Senior Product Marketing Manager - Google Ads

Posted 17 days ago

📍 United States, Canada

🧭 Full-Time

💸 127000.0 - 160000.0 USD per year

🔍 Martech

🔧 Requirements

5+ years of product marketing experience for martech or Google Ads
Knowledge of AI in digital advertising
Expert understanding of go-to-market processes
Strong communication skills with senior executives
Analytical skills to support recommendations

💡 Responsibilities

Drive business growth for Google Ads solutions
Lead new product launches with cross-functional teams
Develop compelling messaging and positioning statements
Engage with customers to understand needs
Track competitive landscape and develop positioning
Create sales collateral and training materials
Participate in trade shows and events

Artificial IntelligenceData Analysis

Posted 17 days ago

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🔥 Principal Customer Success Manager

Posted 29 days ago

📍 United States, Canada

💸 127500.0 - 160000.0 USD per year

🔍 SaaS

🔧 Requirements

5+ years customer success management experience
5+ years experience with B2B SaaS and enterprise software
Experience with Conversation Intelligence technologies such as Invoca or other Call Tracking solutions, LivePerson, Sprinklr (or similar) required
Experience working with technologies such as Adobe Analytics, Google Ads, Sitecore, Hubspot, Fullstory (or similar) required
Experience with Genesys, Cisco, Five9 or similar Contact Center as a Service technologies
Experience with Salesforce, Gainsight and other Software-as-a-Service preferred
Excellent organizational and project management skills to juggle multiple priorities and effectively motivate cross-functional teams to align on execution.
Excellent communicator with strong listening skills and technical aptitude
Ability to build strong rapport and establish trust and credibility through a consultative approach
BA/BS degree preferred
A self-starter who takes the initiative to get things done

💡 Responsibilities

Serve exclusively as a trusted advisor to a key customer, understand their objectives, pain points, and revenue goals. Provide guidance and solutions to help them achieve results through Invoca.
Provide support throughout their lifecycle, ensuring customer and Invoca achievements are met through adoption, growth and renewal plans.
Translate the strategic needs of the customer into business requirements that can be shared with partners and adjacent platforms to augment data across systems and enhance customer experience
Understand the customer’s full organization. Develop rapport across teams to uncover business pain and strategic mapping of Invoca value to solve those challenges.
Grow usage of Invoca’s Active Conversation Intelligence platform across accounts through proactive engagement, education, strategic touchpoints and effective planning.
Monitor and influence product usage, customer engagement and satisfaction feedback.
Stakeholder & project management across various stakeholder groups at the customer to ensure initiatives move forward and receive visibility & escalation where needed
Coordinate the involvement of other Invoca personnel including executive leadership, sales, support, professional services, marketing and product development to meet account performance objectives and customer expectations.
Drive new business growth through customer advocacy and reference-able initiatives.

LeadershipProject ManagementSalesforceCross-functional Team LeadershipCommunication SkillsCustomer serviceExcellent communication skillsAccount ManagementStakeholder managementStrategic thinkingCustomer SuccessSaaS

Posted 29 days ago

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🔥 Senior Sales Development Representative - UK

Posted about 1 month ago

📍 UK

🧭 Full-Time

💸 39000.0 - 48000.0 GBP per year

🔍 SaaS sales

🔧 Requirements

2+ years of experience in enterprise SaaS sales, ideally within marketing technology (martech) or advertising technology (adtech) sectors
Proven success selling to B2C companies, including expertise in cold-calling, prospecting, and developing a strategic outreach pipeline
A track record of achieving or exceeding quotas, demonstrating a results-driven mindset and resilience in a metrics-oriented environment
Strong knowledge of digital marketing strategies, lead generation, and customer acquisition processes
Excellent communication and presentation skills, with the ability to engage effectively with stakeholders at all levels
Hands-on experience with CRM tools such as Salesforce, and prospecting tools like ZoomInfo and LinkedIn Sales Navigator
Excellent adaptability and problem-solving skills, with a passion for sales and a creative, strategic approach to engage potential clients
Enthusiasm for analyzing market trends, understanding Invoca's value within martech/adtech, and contributing ideas that drive impactful growth

💡 Responsibilities

Develop and maintain a pipeline of qualified leads, working proactively to exceed sales targets
Engage deeply with prospects to understand their challenges and communicate Invoca’s unique value
Conduct high-volume outreach, including cold calls and strategic follow-ups, to engage potential clients effectively
Craft and deliver compelling product narratives that resonate with diverse stakeholders, from individual contributors to C-level executives
Collaborate with the sales team to forecast accurately and manage a detailed Salesforce pipeline
Stay informed on business trends, articulating Invoca’s differentiators within the marketplace
Provide actionable feedback to marketing and product teams to enhance our offerings and messaging

SalesforceLead GenerationDigital MarketingSaaS

Posted about 1 month ago

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🔥 Manager, Agency Partnerships

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 105000.0 - 115000.0 USD per year

🔍 Advertising and Marketing

🔧 Requirements