CallMiner

CallMiner provides solutions for analyzing and extracting insights from customer interactions, particularly in call centers.

201-500 employees

Founded 2002

$10M series unknown

Artificial Intelligence (AI)

Private Company

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Artificial Intelligence (AI)Business Intelligence Analytics Enterprise Software

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions4

Waltham, Massachusetts, United StatesFull-TimeAI conversation intelligencePosted

Content Marketing Manager

Plan, create, optimize and repurpose content for global demand generation campaigns, thought leadership, events, webinars, social media and the wider buyer journey.
Work with Marketing teams and internal subject matter experts to turn business priorities, customer insights and campaign themes into content.
Coordinate freelance writers and the social media agency by setting briefs and priorities and ensuring quality, messaging and brand alignment.
Use AI to support research, ideation, optimization and repurposing, while applying independent judgment and editorial oversight.
Maintain a consistent brand voice and apply SEO, AEO and GEO principles where appropriate.
Manage multiple projects, stakeholders and deadlines.
Use performance data to identify insights and improve future content.

SEOSaaS

Showing 1 of 4 positions

About CallMiner

CallMiner pioneered AI-powered conversation intelligence for customer experience automation. You will transform customer interactions into actionable insights. Our Eureka platform analyzes 100% of omnichannel customer interactions. We help enterprise organizations across diverse industries. This includes finance, healthcare, retail, and telecommunications. Our platform drives improved customer experience and agent performance. We process billions of interactions annually, helping leaders make data-driven decisions.

How We Work

CallMiner offers remote and flexible work options. You can choose permanent remote or hybrid work. Our global team operates from offices in Waltham, Massachusetts, the United Kingdom, and Prague. We foster a strong sense of community. Our DEI Council promotes an inclusive environment. We consistently earn recognition as a "Top Place to Work" by the Boston Globe. Our core values include maniacal customer focus and radical candor. We believe in team mentality and transparency. You will find a supportive and empowering workplace.

Engineering at CallMiner

We build with a focus on AI and machine learning. Our Eureka platform uses advanced AI to transcribe, categorize, and score customer interactions. You will work within an AI agent ecosystem. We develop solutions for the AI-driven customer experience landscape. Our products like Analyze, Alert, Coach, and Redact demand innovative technical solutions. You will solve challenges in real-time call monitoring and automated performance improvement. We constantly enhance AI summarization and workflow automation.

Why Join Us

Shape the future of AI-powered customer experience automation.
Work in a recognized "Top Place to Work" by the Boston Globe.
Contribute to a team processing billions of customer interactions annually.
Thrive in a fast-moving, innovative environment with significant autonomy.
Benefit from comprehensive professional development and tuition reimbursement programs.

Benefits & Perks

Quality medical, dental, and vision benefits.
Life and disability insurance.
401k matching.
Generous PTO, including an annual volunteer day.
Paid maternity and parental leave.
Fitness and tuition reimbursement programs.
Company equity opportunities.
Employee discounts.
Diversity-based Employee Resource Groups (DEI Council).