Develop the annual events and webinar strategy for North America and EMEA against pipeline and pipeline acceleration targets.
Own the global events and field marketing budget, including vendor selection and negotiation.
Lead strategy, development, and execution for annual customer conferences, including LISTEN in North America and EMEA.
Own the trade show and industry conference program from selection through post-event follow-up.
Manage event logistics and operations, including booth design, event content, and promotion.
Partner with sales leadership on semi-annual regional field marketing programs tied to pipeline targets.
Integrate events, field programs, swag, and gifting into ABM campaign sequences.
Work with customer success and channel teams on customer, channel enablement, and co-marketing events.
Analyze event and field marketing performance and ROI, and report results and recommendations to the CMO and revenue leadership.
Manage, mentor, and develop a small events team while remaining hands-on in execution.
SalesforceTeam managementBudget management
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About CallMiner
CallMiner pioneered AI-powered conversation intelligence for customer experience automation. You will transform customer interactions into actionable insights. Our Eureka platform analyzes 100% of omnichannel customer interactions. We help enterprise organizations across diverse industries. This includes finance, healthcare, retail, and telecommunications. Our platform drives improved customer experience and agent performance. We process billions of interactions annually, helping leaders make data-driven decisions.
How We Work
CallMiner offers remote and flexible work options. You can choose permanent remote or hybrid work. Our global team operates from offices in Waltham, Massachusetts, the United Kingdom, and Prague. We foster a strong sense of community. Our DEI Council promotes an inclusive environment. We consistently earn recognition as a "Top Place to Work" by the Boston Globe. Our core values include maniacal customer focus and radical candor. We believe in team mentality and transparency. You will find a supportive and empowering workplace.
Engineering at CallMiner
We build with a focus on AI and machine learning. Our Eureka platform uses advanced AI to transcribe, categorize, and score customer interactions. You will work within an AI agent ecosystem. We develop solutions for the AI-driven customer experience landscape. Our products like Analyze, Alert, Coach, and Redact demand innovative technical solutions. You will solve challenges in real-time call monitoring and automated performance improvement. We constantly enhance AI summarization and workflow automation.
Why Join Us
Shape the future of AI-powered customer experience automation.
Work in a recognized "Top Place to Work" by the Boston Globe.
Contribute to a team processing billions of customer interactions annually.
Thrive in a fast-moving, innovative environment with significant autonomy.
Benefit from comprehensive professional development and tuition reimbursement programs.
Benefits & Perks
Quality medical, dental, and vision benefits.
Life and disability insurance.
401k matching.
Generous PTO, including an annual volunteer day.
Paid maternity and parental leave.
Fitness and tuition reimbursement programs.
Company equity opportunities.
Employee discounts.
Diversity-based Employee Resource Groups (DEI Council).