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CallMiner

CallMiner

CallMiner provides solutions for analyzing and extracting insights from customer interactions, particularly in call centers.

201-500 employees
Founded 2002
$10M series unknown
Artificial Intelligence (AI)
Private Company
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Artificial Intelligence (AI)Business IntelligenceAnalyticsEnterprise Software

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions3

United States. WalthamMassachusettsUnited StatesFull-TimeCustomer ExperiencePosted
Customer Success Director
  • Manage an ACV portfolio of up to $10M.
  • Engage strategic accounts to expand platform coverage and integrations.
  • Lead the creation and execution of Strategic Success Plans aligned to customer objectives and measurable ROI.
  • Engage technical, operational, and executive stakeholders through targeted communication.
  • Maintain program-level relationships with customer executives.
  • Drive cross-functional collaboration and translate market insights into portfolio strategies.
  • Manage renewals and expansion planning.
  • Mentor Customer Success Managers to elevate strategic delivery quality.
  • Monitor account health and success metrics in Gainsight.
Project ManagementBusiness AnalysisAccount Management+1 more
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About CallMiner

CallMiner pioneered AI-powered conversation intelligence for customer experience automation. You will transform customer interactions into actionable insights. Our Eureka platform analyzes 100% of omnichannel customer interactions. We help enterprise organizations across diverse industries. This includes finance, healthcare, retail, and telecommunications. Our platform drives improved customer experience and agent performance. We process billions of interactions annually, helping leaders make data-driven decisions.

How We Work

CallMiner offers remote and flexible work options. You can choose permanent remote or hybrid work. Our global team operates from offices in Waltham, Massachusetts, the United Kingdom, and Prague. We foster a strong sense of community. Our DEI Council promotes an inclusive environment. We consistently earn recognition as a "Top Place to Work" by the Boston Globe. Our core values include maniacal customer focus and radical candor. We believe in team mentality and transparency. You will find a supportive and empowering workplace.

Engineering at CallMiner

We build with a focus on AI and machine learning. Our Eureka platform uses advanced AI to transcribe, categorize, and score customer interactions. You will work within an AI agent ecosystem. We develop solutions for the AI-driven customer experience landscape. Our products like Analyze, Alert, Coach, and Redact demand innovative technical solutions. You will solve challenges in real-time call monitoring and automated performance improvement. We constantly enhance AI summarization and workflow automation.

Why Join Us

  • Shape the future of AI-powered customer experience automation.
  • Work in a recognized "Top Place to Work" by the Boston Globe.
  • Contribute to a team processing billions of customer interactions annually.
  • Thrive in a fast-moving, innovative environment with significant autonomy.
  • Benefit from comprehensive professional development and tuition reimbursement programs.

Benefits & Perks

  • Quality medical, dental, and vision benefits.
  • Life and disability insurance.
  • 401k matching.
  • Generous PTO, including an annual volunteer day.
  • Paid maternity and parental leave.
  • Fitness and tuition reimbursement programs.
  • Company equity opportunities.
  • Employee discounts.
  • Diversity-based Employee Resource Groups (DEI Council).

Tech Stack

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