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CallMiner

👥 201-500💰 $9,999,999 about 1 year agoArtificial Intelligence (AI)Business IntelligenceAnalyticsEnterprise Software💼 Private Company
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CallMiner is a leading conversation intelligence company transforming how businesses understand and leverage customer interactions. Our AI-powered platform analyzes omnichannel data—from calls and emails to chats and social media—to deliver actionable insights at scale. We help organizations improve customer service, enhance agent performance, and drive revenue growth. This translates to better business decisions, informed by a deep understanding of customer needs and preferences. Our tech stack includes a robust blend of cloud technologies (Amazon, Amazon S3, Cloudflare CDN, Cloudflare Hosting, Microsoft) and development frameworks (Ruby on Rails), underpinned by a strong commitment to quality and innovation. We utilize modern infrastructure and best practices to ensure scalability, reliability, and security. Our engineering culture fosters collaboration and continuous improvement, offering challenges and growth opportunities for our technology professionals. At CallMiner, we value teamwork, ownership, success, and joy. This translates into a supportive, inclusive workplace where employees feel valued and empowered to make a significant impact. We've been recognized as a Top Place to Work by the Boston Globe, a testament to our dedication to fostering a positive and productive environment. Our team is comprised of highly skilled and passionate individuals, making us a dynamic and rewarding place to build your career. CallMiner is experiencing significant growth, backed by substantial funding, and our mission continues to drive us forward as we expand our global presence. We encourage innovative solutions and provide ample opportunity for professional development, further enhancing the rewarding nature of working at CallMiner.

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Jobs at this company:

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🔥 Business Development Representative
Posted 2 days ago

📍 United States

🔍 Conversation intelligence

  • A self-starter with a competitive mindset and a proven track record of hitting and exceeding goals.
  • Proven time management skills and ability to work either independently or through coaching.
  • A fast learner who is extremely coachable both during onboarding and beyond.
  • Excellent communication skills including both phone and written communication and pipeline development skills, with experience successfully applying these skills in previous inside sales (BDR, SDR) roles.
  • Phenomenal character with an incredible drive for success, high work ethic, curious by nature and obsessed with exceeding sales goals.
  • Ability to gather critical qualifying information as part of early-stage interactions with prospects.
  • Ability to easily communicate the business value driven by a portfolio solution to both technical and business customers.
  • Experience using Salesforce.com and other software typically used by BDRs (Outreach, 6Sense, ZoomInfo, etc).
  • Desire to work in a competitive and fast-paced environment.
  • College degree required.
  • Minimum 1 year experience working as a BDR/SDR for SaaS based technology company.

  • Collaborate with your Sales team to develop and execute go-to-market strategies for their territories.
  • Work with Sales Directors to blueprint key accounts in the territory.
  • Follow up on leads generated by marketing activity and work with your Sales Director to perform Account Based Marketing outbound efforts into key accounts.
  • Perform outreach research and prospecting into key accounts to set up discovery calls and demos.
  • Run discovery calls on certain accounts identified by your Sales Director.
  • Work with Sales Directors to follow up on and drive deals to their next phase.
  • Identify expansion opportunities for our largest and most strategic customers.
  • Assist with and participate in industry events.
  • Work with Sales Directors and Marketing to inform and source sales enablement collateral and outreach messaging.

SalesforceLead GenerationSaaS

Posted 2 days ago
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🔥 Project Manager II
Posted 18 days ago

📍 United States

🧭 Full-Time

🔍 Conversation intelligence, SaaS software

  • A degree in project management or business discipline or equivalent work experience.
  • Minimum of 4 years in a hands-on project management role with 2 years in a technical environment, preferably SaaS.
  • Prior experience with external customers is strongly preferred.
  • Excellent organizational and time management skills.
  • Strong verbal and written communication skills.
  • Experience interfacing with external customers and managing expectations.
  • Ability to document requirements clearly and concisely.
  • Attention to detail in documenting estimates, requirements, and project dates.
  • Demonstrated ability to multitask and set priorities effectively.
  • Familiarity with Microsoft Office applications.

  • Works closely with internal Sales and Customer Success team members, existing customers, and prospects to facilitate the design of integration solutions.
  • Engages with customers and prospects in pre-sales efforts to scope solutions and document service requests.
  • Develops and delivers scoping documentation to project stakeholders.
  • Drives multiple projects with a value-based approach focusing on Speed to Value.
  • Interprets customer requirements into project plans and monitors project timelines and finances.
  • Tracks and documents work, provides project status updates, facilitates meetings, and communicates action items.
  • Sets and manages expectations with stakeholders and drives projects to successful completion.
  • Proactively manages project scope changes and collaborates with internal teams to improve processes.
Posted 18 days ago
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🔥 Customer Success Operations Analyst (CS Ops Analyst)
Posted 29 days ago

📍 United States

🔍 Conversation intelligence

  • An associate’s or bachelor’s degree in a technical or business discipline or equivalent work experience.
  • 2+ years of experience in drafting quotations or contracts.
  • Experience reviewing Statements of Work or contracts with exceptional attention to detail.
  • Effective communication skills and ability to interface with cross-functional departments.
  • Assertiveness and confidence to work under pressure and communicate with senior leaders.
  • Good judgment in prioritizing tasks and making decisions.
  • Data-driven approach aimed at continual improvement.
  • Proficiency with contract management systems (e.g., Ironclad) and CPQ tools (e.g., Dealhub).
  • Proficiency with JIRA and Confluence is preferred.

  • Work in a fast-paced environment to prioritize and create/review a high volume of executable customer orders and budgetary quotes.
  • Collaborate with team members to review Solution Design documents and provide feedback.
  • Guide reviews using product training, suggesting language changes where necessary.
  • Apply guidelines to contract reviews and compile reusable boilerplate language.
  • Implement cross-functional processes to enhance Solution Design and contract management efficiencies.
  • Identify trends and suggest process improvements for scalability.
  • Develop proficiency in tools that assist contract management.
  • Serve as backup for other analysts and managers as needed.

Data AnalysisJiraAnalytical SkillsAttention to detailProcess improvementConfluence

Posted 29 days ago
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