- Perform daily fraud screening on orders and flag for secondary verification.
- Manage and maintain e-commerce, fraud, payment gateway, and 3PL systems.
- Handle all fulfillment and shipping issues while liaising with 3PL vendors.
- Assist and troubleshoot system issues raised by the customer experience team.
- Triage new projects and issues internally before escalating to the development team.
- Ensure all orders are fulfilled and tracking is reported accurately.
- Handle order errors, returns, and chargeback documentation.
- Own assigned operational queues to ensure timely resolution in accordance with SLAs.
Project Management