Ops Generalist

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Requirements:

• Strong problem-solving skills, a data-driven mindset, and a proven track record of driving cross-functional initiatives.
• Comfortable navigating ambiguity, managing multiple projects, and collaborating across teams to ensure seamless execution and alignment with business goals.
• Strong leadership, motivational skills, and the ability to effectively communicate across different levels of the organization.
• Excellent conflict resolution skills, a sense of accountability, and the ability to delegate tasks effectively to empower their team.
• Proficient in MS Suite, including Microsoft Excel; experience working in Asana and Notion is a plus.

Responsibilities:

• Collaborate and or lead on end-to-end project planning and execution for key Ops initiatives, ensuring timely delivery and alignment with priorities.
• Where needed, act as a liaison between Operations, Engineering, Ecommerce, and Compliance to streamline workflows, resolve blockers, and maintain alignment on key deliverables.
• Collaborate with a cross-functional team to identify growth opportunities, develop plans, and execute impactful initiatives that improve business outcomes.
• Use data analysis tools like Amplitude, VWO, and Looker to identify insights, inform decision-making, and track performance metrics.
• Identify inefficiencies, implement process improvements, and introduce scalable solutions to improve operational workflows.
• Serve as a secondary point of contact for pharmacy communications to ensure product launches, updates, and issue resolutions are managed effectively.