ELVTR

ELVTR is a learning platform that enables students and learners to attend virtual classrooms provided by proven industry leaders.

51-100 employees

Education

Private Company

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Education E-Learning Training

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions9

Mexico. BrazilFull-TimeOnline EducationPosted

Lead Retention Specialist

Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience
Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, and course transfers
Recover overdue installment payments and partner with the Billing team to reduce defaults and chargebacks
Analyze root causes behind refund requests and payment failures to provide actionable insights to Sales, Product, and Operations
Develop and continuously improve retention strategies, workflows, and communication scripts
Track and report key retention metrics such as refund rates, retention rates, and recovered revenue
Handle escalated customer cases using data-driven decision-making
Coach and support the retention team by sharing best practices and reviewing interactions
Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations
Identify opportunities to automate retention processes and improve operational efficiency

Data AnalysisSalesforceNegotiation+2 more

Showing 1 of 9 positions

About ELVTR

ELVTR transforms online education by connecting over 17,000 students with industry leaders from companies like Nike, Google, and Meta. You will join a platform with 94% course completion rates, providing practical skills and accelerating careers globally.

How We Work

ELVTR operates as a fully remote company, with team members collaborating across more than 15 countries and 5 continents. You'll find a flexible work environment that trusts you to manage your schedule and contribute from anywhere. The culture thrives on innovation and positive collaboration. You will join a diverse team where ideas are heard and respected. The company fosters a startup vibe, encouraging you to initiate new projects. This environment values results and dedication over your physical location.

Technology at ELVTR

ELVTR leverages a robust tech stack to deliver a seamless online learning experience. Our platform is mobile-compatible, ensuring students can access courses on any device. We utilize essential web technologies like SSL by Default, HSTS, and LetsEncrypt for secure connections. Google Tag Manager and Google Font API enhance our web presence and user experience. Internally, teams use CRM systems such as Salesforce and HubSpot to manage customer interactions. Project management tools like Asana and Coda keep our diverse teams aligned. We are also actively exploring AI tools and automations to continuously improve efficiency across our operations. You will engage with modern online business technologies, ensuring smooth processes and innovative solutions.

Why Join Us

Play a key role in shaping the experience for top industry experts.
Contribute to a mission that is transforming online education globally.
Access free ELVTR courses, supporting your continuous learning and growth.
Work in a fully remote environment with flexible scheduling options.
Grow your career rapidly within a fast-scaling company; 100% of senior managers were promoted internally.

Benefits & Perks

Competitive salary and performance-based bonuses.
Gym membership reimbursements and mental health benefits.
Generous vacation allowance.
Free access to all ELVTR courses.
Opportunities for professional development and leadership programs.

Tech Stack

mobilewidgets

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