Refunds and Transfers Coordinator

Posted 4 days agoViewed

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💎 Seniority level: Junior, 1+ years

📍 Location: Brazil

🔍 Industry: Online Education

🏢 Company: ELVTR👥 51-100 Education E-Learning Training

⏳ Experience: 1+ years

🪄 Skills: Communication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeRESTful APIsAttention to detailOrganizational skillsMultitaskingDocumentationAdaptabilityRelationship buildingReportingData entrySales experienceCRMCustomer support

Requirements:

Experience in sales, customer service, or a similar role.
Excellent phone and email communication skills.
Strong organizational skills and keen attention to detail.
Experience with a CRM system is preferred.
Ability to multitask and prioritize.
Proactive problem-solver.
Strong analytical and decision-making skills.
High level of adaptability.

Responsibilities:

Handle refunds and transfer requests.
Engage with customers to resolve concerns.
Handle chargeback cases.
Actively work in the CRM to keep track of cases.
Regularly review and address missing tickets.
Attend weekly production meetings.
Handle customer complaints effectively.
Manage the Welcome Back Credits process.
Hold monthly cross-functional meetings.
Assist with additional operational tasks as needed.
Improve internal processes and offer solutions.

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