Customer Retention and Operations Specialist

Posted 7 days agoViewed

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💎 Seniority level: Junior, 1+ years

📍 Location: South Africa

🔍 Industry: Online Education

🏢 Company: ELVTR👥 51-100 Education E-Learning Training

⏳ Experience: 1+ years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceRESTful APIsAttention to detailOrganizational skillsMultitaskingExcellent communication skillsAccount ManagementClient relationship managementSales experienceCRMCustomer support

Requirements:

1+ years of experience in sales, customer service, or a similar role.
Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues.
Strong organizational skills and attention to detail.
Experience with a CRM system is preferred.
Ability to multitask and prioritize competing demands in a fast-paced environment.

Responsibilities:

Handle refunds and client retention, addressing billing inquiries and managing overdue accounts.
Provide administrative support to the sales team, including managing calendars and scheduling appointments.
Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues.
Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices.
Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations.
Maintain accurate and complete customer records in CRM systems and other databases.

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