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🔥 Paid Social Director
Posted about 4 hours ago

📍 APAC, Australia

🔍 Digital Marketing

  • 7+ years of experience within Paid Social
  • Proficiency in working across integrated digital marketing campaigns that may require cross-channel collaboration with PPC, SEO, Display, Content Marketing, Email and Creative strategists
  • Skills using technology and processes involved in running high-spending paid social campaigns
  • Familiarity with social strategy, planning and execution at an enterprise level, on large and often complex campaigns
  • Significant channel management expertise with LinkedIn, Meta, and TikTok required
  • Experience working with B2B SAAS clients
  • Create impact within our Paid Social team and Paid Media capability.
  • Develop Jellyfish's paid social media offering
  • Support the roll-out of associated methodologies and techniques across other international offices.
  • Act as the lead for the Jellyfish social team
  • Actively lead and manage a portfolio of Paid Social clients across Australia and the APAC region, in conjunction with a team of Paid Social direct reports
  • Help identify commercial opportunities and collaborate with agency leads
  • Ensure the correct level of time and resource is being allocated to campaigns and that client budgets are being effectively used
  • Contribute to measurable success in growing the agency's revenue and profitability from social media
  • Support the business development team with pitches, and developing the paid social team so that they too can contribute to winning client pitches

Data AnalysisGoogle AnalyticsAPI testingWebRTCSEORESTful APIsClient relationship managementDigital MarketingA/B testing

Posted about 4 hours ago
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🔥 Technical Support Engineer 2
Posted 2 days ago

📍 India

🔍 Telecommunications

  • 2+ years of experience in a client-facing, technical role.
  • Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark).
  • Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions.
  • Help customers solve their technical challenges through tickets, phone calls, and chat conversations
  • Interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.
  • Work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organizations.

Cloud ComputingREST APIWebRTCCommunication SkillsCustomer serviceTroubleshootingTechnical support

Posted 2 days ago
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🔥 Senior Full Stack Software Engineer, Video Platform
Posted 3 days ago

📍 United States

🧭 Full-Time

💸 160000.0 - 200000.0 USD per year

🔍 Software Development

  • Background in video and audio streaming with a focus on live-streaming of user-generated content.
  • Understanding of the basics of audio and video packaging principles, codecs, and other associated tools, including their relative tradeoffs, such as MPEG Video, MPEG-2 TS, HLS, DASH, H.264 AVC, H.265 HEVC, VP9, AV1, VVC, RTMP/enhanced RTMP, SRT, FFMPEG, and DRM.
  • 5+ years of experience reading (preferably coding) in languages commonly used in the video space, such as c#/golang/C++/Rust/Python, and experience in other higher-level languages such as Node/TypeScript, React, or mobile languages like Kotlin or Swift.
  • Familiarity with mobile video broadcasting of user-generated content and the challenges of optimizing streaming quality and reliability across a variety of devices and network conditions.
  • Hands-on experience with one or more video players.
  • Experience designing/building/connecting internal APIs/SDKs across the stack (backend to front end) to ensure rapid feature development.
  • Front end development experience in web, iOS (Swift), or Android (Kotlin) required.
  • Experience building and supporting scalable video pipelines in cloud environments is a huge plus. We use AWS but any cloud/container experience is fine.
  • Proficiency in CI/CD tools (Jenkins, GitLab, etc.)
  • Working in your team of mobile, web, back-end, and infrastructure engineers, you’ll help to design, implement/code, and support video features across the video pipeline stack, including live video ingestion, transcoding, integration, storage, and playback/usage at scale.
  • Work on our backend video platform ( written in TypeScript) providing APIs for other teams to build customer experiences from.
  • Collaborate with other members of the team and other teams including: mobile, web, machine learning/computer vision, and platform teams on multi-faceted projects across the entire video processing system to lead improved user experiences and outcomes.
  • Review and provide feedback on designs and code/PRs.
  • Help build internal SDKs, frameworks, and tooling to allow product development teams to easily integrate video into the product at different stages of the video pipeline.
  • Help build real-time monitoring and measurement systems for critical operational workflows in the video pipeline, including tools for on-call developers and customer support to manage and troubleshoot issues.
  • Support the video workflows through an occasional (few days per month) on-call rotation with a team of other engineers.
  • Help interview and onboard other software engineers in the video and live-streaming space.
  • Be able to be in an on call rotation to support our production systems if issues arise off hours.

AWSBackend DevelopmentDockerNode.jsSoftware DevelopmentAndroidAWS EKSCloud ComputingFrontend DevelopmentFull Stack DevelopmentGitiOS DevelopmentKafkaKotlinKubernetesMachine LearningSwiftTypeScriptAPI testingMobile testingWebRTCCI/CDRESTful APIs

Posted 3 days ago
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🔥 Senior Full Stack Software Engineer, Video Platform
Posted 3 days ago

📍 United States

🧭 Full-Time

💸 160000.0 - 200000.0 USD per year

🔍 Software Development

  • Background in video and audio streaming with a focus on live-streaming of user-generated content.
  • Understanding of the basics of audio and video packaging principles, codecs, and other associated tools, including their relative tradeoffs, such as MPEG Video, MPEG-2 TS, HLS, DASH, H.264 AVC, H.265 HEVC, VP9, AV1, VVC, RTMP/enhanced RTMP, SRT, FFMPEG, and DRM.
  • Hands-on software development experience designing and building live and video on demand streaming workflows and exposure to video technologies around mobile broadcast, ingest, transcoding, storage, playback, and related systems at scale.
  • 5+ years of experience reading (preferably coding) in languages commonly used in the video space, such as c#/golang/C++/Rust/Python, and experience in other higher-level languages such as Node/TypeScript, React, or mobile languages like Kotlin or Swift.
  • Familiarity with mobile video broadcasting of user-generated content and the challenges of optimizing streaming quality and reliability across a variety of devices and network conditions.
  • Hands-on experience with one or more video players.
  • Experience designing/building/connecting internal APIs/SDKs across the stack (backend to front end) to ensure rapid feature development.
  • Willingness to mentor/train/work with other teams through documentation and live sessions on the best way to accomplish building features using the system we build/own.
  • Front end development experience in web, iOS (Swift), or Android (Kotlin) required.
  • Experience building and supporting scalable video pipelines in cloud environments is a huge plus.
  • Proficiency in CI/CD tools (Jenkins, GitLab, etc.)
  • Working in your team of mobile, web, back-end, and infrastructure engineers, you’ll help to design, implement/code, and support video features across the video pipeline stack, including live video ingestion, transcoding, integration, storage, and playback/usage at scale.
  • Work on our backend video platform ( written in TypeScript) providing APIs for other teams to build customer experiences from.
  • Collaborate with other members of the team and other teams including: mobile, web, machine learning/computer vision, and platform teams on multi-faceted projects across the entire video processing system to lead improved user experiences and outcomes.
  • Review and provide feedback on designs and code/PRs.
  • Help build internal SDKs, frameworks, and tooling to allow product development teams to easily integrate video into the product at different stages of the video pipeline.
  • Help build real-time monitoring and measurement systems for critical operational workflows in the video pipeline, including tools for on-call developers and customer support to manage and troubleshoot issues. Support the video workflows through an occasional (few days per month) on-call rotation with a team of other engineers.
  • Help interview and onboard other software engineers in the video and live-streaming space.
  • Be able to be in an on call rotation to support our production systems if issues arise off hours.

AWSBackend DevelopmentDockerPythonAndroidCloud ComputingFrontend DevelopmentFull Stack DevelopmentGitiOS DevelopmentJenkinsKotlinKubernetesSwiftTypeScriptC#C++API testingMobile testingREST APIWebRTCRustCI/CDNodeJS

Posted 3 days ago
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🔥 Technical Support Engineer 2
Posted 6 days ago

📍 India

🧭 Full-Time

🔍 Software Development

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity almost 4 years ago🫂 Last layoff over 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware

  • 2+ years of experience in a client-facing, technical role.
  • Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark).
  • 1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX.
  • Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own.
  • Ability to advise on improvements for the Voice product.
  • Ability to make sound decisions quickly and efficiently.
  • Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.
  • Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions.
  • Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC.
  • Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position.
  • Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat).
  • Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues.
  • Speak with customers in order to guide them through the development of their voice application.
  • Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom.
  • Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
  • Work with your manager to surface customer problems and assist in process betterments.

REST APIWebRTCTroubleshooting

Posted 6 days ago
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🔥 Technical Account Manager 3
Posted 6 days ago

📍 Bogota, Colombia

🧭 Full-Time

🔍 Software Development

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity almost 4 years ago🫂 Last layoff over 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware

  • Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
  • Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
  • Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
  • High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
  • Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
  • Have an inquisitive mind to understand how things work
  • Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
  • Excellence in task prioritization and evaluation of situational urgency.
  • Interest in utilizing customer feedback to identify and drive improvements in our products.
  • Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
  • Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
  • Experience in managing dedicated customer accounts.
  • Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
  • Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
  • Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
  • Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.

Node.jsPHPPythonJavaJavascriptC#ReduxWebRTCReactRESTful APIsTroubleshooting

Posted 6 days ago
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🔥 Sr. Salesforce Developer, Service Cloud Voice
Posted 7 days ago

📍 United States, Canada, India, Colombia

🧭 Full-Time

🔍 Software Development

🏢 Company: NeuraFlash👥 251-500Artificial Intelligence (AI)Big Data

  • Customer-facing contact center experience
  • Experience with Amazon Connect Contact Flow Development
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience deploying AWS resources using infrastructure as code (Cloudformation, CDK, Terraform, etc.)
  • Comfortable writing Lambda functions in javascript or python
  • Experience creating bots in Lex, ideally with custom Lambda integrations
  • Utilize your AWS Developer skill set to work on Service Cloud Voice projects
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
  • Facilitate business process reviews to identify customer requirements and processes
  • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions
  • Act as the technical liaison between customers, partners, and support
  • Drive best practices for contact center design in every aspect of solution
  • Manage all technical aspects of projects and necessary customer communications
  • Deliver customer end-user training and documentation
  • Exercise independent judgment, and take the lead role on enterprise-level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management

AWSCloud ComputingJavascriptSalesforceAmazon Web ServicesAPI testingWebRTCCommunication SkillsCustomer serviceRESTful APIsJSONCRMDebugging

Posted 7 days ago
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🔥 Sr. AWS Developer
Posted 7 days ago

📍 United States, Canada, India, Colombia

🧭 Full-Time

🔍 Software Development

🏢 Company: NeuraFlash👥 251-500Artificial Intelligence (AI)Big Data

  • Experience with hands-on programming (e.g., python, java, c#, .NET, Node.js)
  • Experience building integrations across multiple systems, REST APIs
  • Knowledge of JSON format and related services
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, and Lambda Integrations
  • Experience implementing CI/CD or Infrastructure as Code
  • Work closely with a Solution Architect to deliver successful contact center solutions
  • Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
  • Provide technical details and solutions for functional User Stories
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions
  • Hands-on development of a Solution Design, leveraging best practices and programming principles
  • Lead a development team in distributing tasks and performing code reviews
  • Deliver technical end user training and documentation
  • Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

AWSNode.jsPythonJavascriptSalesforceWebRTCCI/CDJSON

Posted 7 days ago
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🔥 AWS Technical Architect
Posted 7 days ago

📍 United States, Canada, India, Colombia

🧭 Full-Time

🔍 Software Development

🏢 Company: NeuraFlash👥 251-500Artificial Intelligence (AI)Big Data

  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
  • Contact Center architecture knowledge
  • Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
  • Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
  • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
  • Facilitate business process reviews to identify customer requirements and processes
  • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
  • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
  • Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
  • Drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage all aspects of project and customer communications
  • Deliver customer end user training and documentation
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management

AWSCloud ComputingJenkinsSalesforceWebRTCCI/CDCustomer serviceTerraformScripting

Posted 7 days ago
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🔥 AWS Sr. Consultant
Posted 7 days ago

📍 United States, Canada, India, Colombia

🔍 Software Development

🏢 Company: NeuraFlash👥 251-500Artificial Intelligence (AI)Big Data

  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
  • Contact Center architecture knowledge
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator
  • Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients.
  • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
  • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design.
  • Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions.
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
  • Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed
  • Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work
  • Deliver customer end user training and documentation

AWSPythonAgileAWS EKSCloud ComputingJavaJenkinsSalesforceC#Amazon Web Services.NETWebRTCCI/CDRESTful APIsTroubleshootingCRMNodeJSScriptingDebugging

Posted 7 days ago
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